Carol Lance

Louisville, KY

currently: Job hunting

Carol has 1 recommendation and 1 contact.

Answers from Carol

Who was your most influential mentor and what did they teach you?

US Air Force, discipline, management, training,quality control

Posted @ 03:23PM, June 06, 2008 by Carol Lance | Permalink
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Work history

Lakeshore Staffing April 2007 to May 2008
Network Surveillance

tags:

How would you describe your time at Lakeshore Staffing?

Network Surveillance using Netcool.
Support field personnel with troubleshooting.
Support revenue generated networks.
Provide enterprise-wide support, via ICOMS, Netcool and other processes.
Monitor video, telephone and internet cable systems.
Handle escalation trouble calls.
Work with vendors to resolve issues... read more
Charter Communications April 2002 to April 2007
Business Tier II

tags:

How would you describe your time at Charter Communications?

Identify, and resolve internet support for business.
Escalate trouble calls.
Provide complete support for Local Area Networks (LAN).
Fix on fail, Virtual Private Network (VPN) connections.
Educate business customers in proper use of services.
Document, track and monitor problems to ensure timely resolution.... read more
ICG Communications August 1992 to May 2002
Network Planner

tags:

How would you describe your time at ICG Communications?

Wrote Planning Directives for fiber optic routes.
???Maintain network databases.
???Assist in setup, wiring and turn-up of fiber optical systems
???Insure best possible use of equipment and network assets.
???Held training classes for market Directors on database systems.
???Implement line cost reconfigurations.
???Coordinate calls between customers, technicians and engineers.
???Design and process customers various equipment and circuit requirements.
???Create and maintain facility cabling diagrams per site.... read more
US Air Force (completed 13 years) July 1979 to August 1992
Telecommunications Technician

tags:

How would you describe your time at US Air Force (completed 13 ...?

???Troubleshoot user interface equipment and computer systems.
???Maintain the DACS system for base wide computer and voice access.
???Punch down, cable connections, wire rooms.
???Developed troubleshooting flow charts to minimize down time.
???Monitor, analyze, and control the performance of voice services.
???Training all incoming personnel, cutting qualification time by 50%.... read more

Education

University of Maryland (European Campus) June 1983 to November 1983
Accounting

tags:

How would you describe your time at University of Maryland (Eur...?

This training was in Germany
City Colleges of Chicago. June 1981 to March 1982
Computer Programming

tags:

How would you describe your time at City Colleges of Chicago.?

This took place through the Air Force in Belleville, IL
US Air Force (completed 13 years) February 1979 to July 1988
Telecommunications

tags:

How would you describe your time at US Air Force (completed 13 ...?

Digital Comm Systems and Testing

Carol's Network

Dana Martin

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Recommendations

Dana Martin
Dana Martin

Carol worked for Lakeshore as a NOC Tech and did a great job. She worked in a demanding environment and she was always there and always willing to go above and beyond. I would happily recommend Carol in a technical role.

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