Work history

Allstate Insurance October 2006 to the present
bilingual claim report administrator

How would you describe your time at Allstate Insurance?

Taking auto and home loss claims in Spanish inputting the Information in English. Answering customer's questions. Call Center environment.
AirTran Airways May 2005 to July 2006
customer service/ ramp agent

How would you describe your time at AirTran Airways?

Ticketing, Customer Service, Transportation of Luggage, Gate Agent, Boarding Aircrafts, Flight Paperwork, Inventory Training of Agents.
GRUPO TORAYA - GELATTO'S November 2003 to March 2005
LEAD AGENT / CSR

How would you describe your time at GRUPO TORAYA - GELATTO'S?

Payroll, Customer Service, Food Preparation, Bank Deposits,
Inventory/Ordering, Training of Agents.

Education

LUZ AMERICA CALDERON August 2001 to May 2004
HIGH SCHOOL DIPLOMA

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