Quality Assurance Specialist
tags:
manage call queues
• filing
• reports
How would you describe your time at Rollins?
Inbound sales/outbound sales.
Assist both business and residential customers.
Record customers' concerns through case note system.
Generate leads.
Manage call queues.
Sell pest control service.
Produce cumulative reports on overall center performance monthly, along with action plans for improvement in deficient areas.
Assist management with special projects.
Operate various office machines.
Assist in maintenance and revision, as needed, of policy and procedure documentation in accordance with ISO 9000 format.
Maintain job aids.... 
AT&T
March 1999 to March 2004
Communications Technician
tags:
report creation and analysis
• inventory and ordering and re...
• trouble shoothing with computers
How would you describe your time at AT&T?
Tested AT&T facilities to troubleshoot and locate network outages.
Maintained network equipment inventory database.
Generated inventory reports for management.
Interfaced with clients, clients' vendors and local exchange companies to resolve network outages.
Coordinated with Sales Agents to ensure AT&T products and resources were available to meet customer needs.
Aided clients with hardware and software configurations.
Monitored business client networks to provide immediate assistance during network failures.
Addressed and tracked client troubles through ticket creation and inspection.
Designed and executed disaster recovery plans for business clients.
Assisted in employee training....
Weylin has
