Marelin Serrano

Puerto Rico

currently: Job hunting

Work history

Cingular/AT&T Wireless October 2000 to the present
Fraud Analyst

tags:

How would you describe your time at Cingular/AT&T Wireless?

Investigate and credit all types of fraud claims. Analyze information supplied by Fraud Management Tools (Minotaur, E-port) to ensure loss prevention identifying Subscription Fraud. Work Subpoenas (Court Orders) for different agencies in US, PR and USVI. Assist to Court to testify in Criminal/Civil cases when requested. Also make decisions and implement the best resolution to stop fraud as quickly as possible.... read more
Insurance Service Office (ISO) July 1999 to January 2000
Inspector

How would you describe your time at Insurance Service Office (ISO)?

Visit customers when requested by Insurance Offices. Investigate to prevent fraudulent events. Recommend modification on insurance policies.
Citibank N.A March 1998 to July 1999
Customer Service Representative

How would you describe your time at Citibank N.A?

Actively involve with clients in processing information, solving problems and ensuring top customer satisfaction levels. Key product involvement: checking/savings accounts, credit cards, auto loans, personal loans and related products. Originate investigations and analyze accounts ensuring a fair and prompt resolution of special requests.... read more

Education

Interamerican University of Puerto Rico August 1994 to June 1998
BA in Criminal Justice Major: Investigation

How would you describe your time at Interamerican University of...?

GPA 3.56
Golden Key Honor Society ~ Deans list

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