Elroy Lucas

How would you describe your time at First Advantager?

??? Direct call center operations as a liaison between clients, supervisors, and call center employees. Conduct group training sessions on products and services. Develop sales techniques of each customer service representative to drive revenue growth. Coordinate the interviewing, hiring and training of 10 customer service representatives. Monitor interaction between staff and callers to ensure quality assurance standards. Review call center statistics to measure staff performance and the need for improvement. Research, review and update written policies, procedures, tools and best practices related to client operations, help desk, desktop support, troubleshooting, applications support, preventive maintenance, training and desktop security to refine and improve efficiency, effectiveness and customer service....