Benedict Idu, PMP

How would you describe your time at apex systems?

Worked with IT staff, Help Desk technicians and other technical teams across multiple sites to ensure timely resolution and closure of all incident, problem and change requests.
* Reviewed production RFCs to ensure completeness, integrity and accuracy of information.
* Primary contact for all regional managers / professionals to ensure consistency of all infrastructure service delivery to the Southern California Region of Verizon Business.
* Help implement ITIL Service Support and Service Delivery Processes in the Help Desk environment.
* Created a ???Lesson Learned??? repository for the Help Desk Team to research problems and related incidents....