Rachel Eggleston

Oak Harbor, WA

currently: Please hire me!

Answers from Rachel

What kind of job are you looking for?

Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

Posted @ 06:23AM, July 17, 2007 by Rachel Eggleston | Permalink
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Work history

The Royal Bank of Scotland December 2006 to the present
Sales Support Officer

How would you describe your time at The Royal Bank of Scotland?

Handled approximately 800 telephone based enquiries and queries per month. Obtained missing documentation required for the application process from customers. Ensured that customer's applications complied with Money Laundering regulations set out by the United Kingdom Financial Services Authority. Renegotiated charges for existing merchants that have joined a United Kingdom trade association. Analyzed financial data from competitor statements for cost comparison savings.... read more
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The Royal Bank of Scotland February 2005 to December 2006
Value Added Sales Coordinator

How would you describe your time at The Royal Bank of Scotland?

Cold calling existing merchants to sell in additional products and services. Ensured that customer's applications complied with Money Laundering regulations set out by the United Kingdom Financial Services Authority. Set up eCommerce accounts for existing merchants enhancing their business opportunities. Renegotiated charges for existing merchants that have joined a United Kingdom trade association. Upgraded existing merchants to United Kingdom Value Added Tax capable terminals. Converted existing manual merchants to electronic terminals. Upgraded existing merchants for the Cardholder Not Present feature. Deputy team leader - managed a team of 4 in the team leader's absence. Duties included distributing workloads, being the point of contact for queries and compiling monthly reports.... read more
Comment see all questions Rachel answered about The Royal Bank of Scotland.
The Royal Bank of Scotland November 2002 to February 2005
Compliance Coordinator

How would you describe your time at The Royal Bank of Scotland?

Ensured that customer's applications complied with Money Laundering regulations set out by the United Kingdom Financial Services Authority. Trained 6 people on Anti-Money Laundering policies and procedures.
Comment see all questions Rachel answered about The Royal Bank of Scotland.
The Royal Bank of Scotland April 1999 to November 2002
Pre-sales Liaison Officer

How would you describe your time at The Royal Bank of Scotland?

Dealt with telephone based enquiries from retailers and colleagues. Pre-vetted applications for the travel industry.
Comment see all questions Rachel answered about The Royal Bank of Scotland.
The Royal Bank of Scotland July 1997 to April 1999
Administration Officer

How would you describe your time at The Royal Bank of Scotland?

Responsible for accurate data input. Dealt with telephone based enquiries from customer's and co-workers.
Comment see all questions Rachel answered about The Royal Bank of Scotland.

Education

The Royal Bank of Scotland September 2003 to May 2004
NVQ in Customer Service, Level 2
Comment see all questions Rachel answered about The Royal Bank of Scotland.
Harrogate Grammar School September 1995 to May 1997
Advanced GNVQ Business
Harrogate Grammar School September 1990 to May 1995
High School

How would you describe your time at Harrogate Grammar School?

9 GCSE's in Mathematics, English, English Literature, French, Business Studies, German, Geography and Dual Award Science

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