Work history
Manager - Training and Outsource Relations
tags:
leadership
• india
• financial services
• training & development
• manager
How would you describe your time at Ascension Capital Group?
Developed and aligned training strategy with corporate vision. Partnered with internal clients (IT, HR, Operations and Client Services) to develop training solutions to meet business and company needs across domestic and international sites.
+ Shifted perception of trainers from content managers (development/delivery) to business partners.
+ Developed and managed budget for Training Department.
+ Implemented Learning Management System at Arlington site.
+ Improved operational readiness (quality, productivity) of new hires by shifting to a competency-based model.
+ Created and delivered leadership development programs (soft skills) as part of a corporate curriculum.
+ Increased information accuracy and reduced paper costs with the implementation of a company intranet.
+ Improved operational efficiencies through participating in process improvement initiatives.
+ Facilitated growth in international site through partnerships with site and organization leaders.
+ Led Quality Assurance Team for 12 months.... 
Manager - Division Training
tags:
leadership
• training & development
• restaurant operations
• manager
• field-based
How would you describe your time at burger king?
Developed local training strategies to drive operational effectiveness with leaders across key markets in 10 states. Led team of training professionals to partner with operations and franchise community in developing people and resources to improve restaurant profitability. Contributed to the development of curriculum for restaurant management teams, multi-unit managers and franchisees.
+ Developed training metrics to track compliance with franchise agreements.
+ Developed and managed budget for span of control.
+ Partnered with Division Vice Presidents to drive focus on training across territory.
+ Led cross-functional project teams.
+ Influenced key stakeholders to support and execute national and local training strategies.
+ Coached training professionals to implement a Certified Restaurant Training system across span of control.
+ Managed logistics for national manager conferences.
+ Participated on work team that developed framework for company extranet....
Manager - Training and Communications
tags:
call center
• customer service
How would you describe your time at JCPenney Direct Marketing S...?
Guided team of training specialists and web developers to meet business and company needs. Developed and maintained training curriculum. Partnered with operations to develop training for customer service, inbound sales and telemarketing teams. Managed outsourced vendor relationships across 4 sites.
+ Developed intranet to transition operations to a paperless environment.
+ Served as training representative for cross-functional teams related to product and system development.
+ Implemented operations initiatives that improved customer retention.
+ Developed training for multiple channels (classroom and e-learning).
+ Managed training and communications workflow for CRM implementation.
+ Recognized as finalist for Coach's Award (Company's highest honor)....
Team Trainer
How would you describe your time at JCPenney Direct Marketing S...?
Developed, delivered and maintained training curriculum for new hires and existing team members. Managed training relationships across 2 outsourced vendor locations. Analyzed needs of call center teams and recommended training solutions to improve employee performance and customer satisfaction.
+ Implemented customer service initiative to improve customer retention.
+ Promoted to Training and Communications Manager....
Instructor
How would you describe your time at ITT TECHNICAL INSTITUE?
Delivered curriculum for written and speech communication courses. Assessed performance of students. Provided written and verbal feedback regarding performance. Maintained student records.
+ Recognized as Instructor of the Year for District and State Levels.
