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Claude Joseph
California
currently: Job hunting
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Work history
Windows System Administrator/Engineer
tags:
systems administrator
How would you describe your time at CLC Management Services?
Systems Administrator
o Microsoft Windows 2003, Domain Administration
o Active Directory schema and security protocols.
o Network Security.
o Group Policy Modeling, Group Policy Implementation
o Security Template, Security Analysis
o AD, DNS, Static IP's, file server, print server, routing, firewall's, enterprise virus administration, FAX services.... 
Customer Support/System Administrator
How would you describe your time at MTS Products?
Customer support {Inbound}, exclusively for Wal-Mart
o Laptops, Desktops, LCD monitors
OEM Pre-installation of Windows XP using OPK
o E-mail Support
Systems Administrator/Engineer
o Update network from NT4 with 9X, OS9, and XP clients.
o Design Active Directory schema, and security protocols.
o Install and configure windows 2003 R1.
o Upgrade PC's to XP.
o Design file server with print server function
o AD, DNS, Static IP???s, file server, print server, routing, firewall's, enterprise virus administration, FAX services....
IMAC Desktop Support
How would you describe your time at Encore Staffing?
IMAC Desktop Support
Assigned to Universal/NBC Studios, Burbank
Installation of new Workstations, for existing and new users.
Pre-installing Win XP, Using network Ghost Image's {Norton Ghost 7}
Transferring user profiles from previous versions of Windows to XP, using Desktop DNA, software
Configure and troubleshoot TCP/IP, DNS, Network Printers/File Shares, Local Polices, Domain access, E-Mail Account setup/migration using MS-Exchange.
Naming and adding workstations to domain.
Installation of client software: PCAnywhere 10.5, SMS 2.0 Client, Flash Player, Office XP, Publisher, Visio Pro, Project Pro, PageMaker, Photo Shop,...
CL3
December 2002 to June 2004
Windows System Administrator/Engineer
How would you describe your time at CL3?
Designed and implemented a Windows 2000 Active Directory Domain with 20+ users.
Installation and configuration of Database and POS systems.
Deployment of Office XP, and supporting applications.
AD, DHCP, DNS, Switching, Routing, File Sharing, Print Sharing.
Corporate Helpdesk Technician II
How would you describe your time at PurchasePro.com?
Customer management, Phone support, Call logging, Trouble shooting.
89% First call resolution rate
{Responsible for all incoming calls for help(x4357). Resolving or escalating all issues.}
Customer/Technical Support Specialist, Level I
How would you describe your time at Client Logic / Micron Systems?
Customer management, Troubleshooting, Call logging
Return Merchandise Authorization, (RMA)
Research Solutions to users issues via corporate knowledge base
PC Technician
How would you describe your time at C & C Computer Technicians?
Repairing and upgrading software and hardware.
Troubleshooting system, user, and software issues.
Education
MCP/MCSE
How would you describe your time at Oxford Institute of Technology?
MCSE 2003 Training Course
MCP Training Course
SQL 2000 Training Course
Security + Training Course
MCP Certification #: SR3348691
Computer Network Systems Associate of Science Degree
How would you describe your time at itt technical institute?
Graduated With Honors {3.57/4.0}
Installation and configuration of: DHCP, DNS, WINS, IIS, Fileservers, Print Servers, Active Directory, Schema Design/Implementations
Server operation: Linux, UNIX, Windows Server 2000
Data Base: Installation, Management, Operations
Routing: TCP/IP, UDP, RIP, IGRP, and Firewalls, Switching/Routing...
Certification, Helpdesk Technician Level II
How would you describe your time at Helpdesk 2000?
Certified in all areas of Corporate HelpDesk operations.
Certification, Customer Support Level I
How would you describe your time at Client Logic/Micron Systems?
Inbound Phone Support, Call logging
Customer management, customer training
PC computer systems troubleshooting, Windows 9x/ME/NT4/2000, hardware, and software.
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