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Tracy Pratt
Lees Summit, MO
currently: Here to network
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Work history
IBM
January 2005 to the present
Professional Development Manager
tags:
personnel management
How would you describe your time at IBM?
1) Created immigration and visa process and repository reducing management cycle time and paperwork
2) Planned and delivered Diversity, EEOC, and HR training, policies, and guidance to global workforce
3) Increased morale index by 80% and received positive management feedback from team
4) Resource management for global team and met/exceeded overall organizational targets 6% over market targets, 290% increase in delivery
5) Increased global exposure by 66% onshore 20% offshore for account deliveries
6) Met personal goal of monthly team and individual meetings
7) Managed the global resource on/off-boarding process and immigration activities
8) Assisted project office in claim management and intercompany agreements
9) Assisted team incorporate CMMI methodology and define and create process improvements
10) Provided assistance and coaching to team on transition account activities to meet and exceed customer satisfaction, productivity, and business measurements.
11) Managed personnel: Career Development, Corrective Action, Awards/Recognition, Leaves of Absence, Retirements, Assignments, and general HR policies and practices
12) Received Management BRAVO award and 5 employee and peer recognition awards... 
IBM
December 2003 to January 2005
Telcom PM/BAM
tags:
project management
• business area management
How would you describe your time at IBM?
1) Outsourced telecommunication development work to Brazil and India reducing budget costs by 40%
2) Increased global integration and teamwork by 25% through managed diversity training
3) Directed change management conversion to new CMMI process for 200 resources on 385 projects in 12 month period reducing project cycle time and cross training demands by 25%
4) Program managed 30+ PeopleSoft projects and maintenance enhancements simultaneously while negotiating iterative releases to reduce duplication of development and test team effort by 25%, deliver 50% of the work products ahead of schedule, and reduce production downtime by 25%
5) Managed transformation project to integrate CMMI methodology and establish an account platform for universal SDLC implementations reducing training time and rework by up to 50%
6) Liaison in contract negotiations for two fortune 100 companies bringing unified process to streamline business and technology and creating a cohesive workforce
7) Delivered training to 200+ global resources on processes, technical work products, and policies
8) Worked with external customer on project and contract change requests
9) Managed projects for business intelligence groups: status reporting, risk/issue management, executive/management reviews and presentations, problem solving/resolutioning, charter creation, requirements reviews, project closing, and validation of process/phase checkpoints for overall Software Development Lifecycle projects
10) Received Management BRAVO award and 3 employee/peer recognition awards...
Sprint
June 1999 to December 2003
Operations Manager/Test Manager/Release Manager
tags:
it operations
• release management
• test management
How would you describe your time at Sprint?
1) Directed 23 Integrated releases through SDLC on-time and within +/- 10% budget using PM capabilities
2) Defined and coordinated infrastructure environment platform requirements and capacity aspects for projects
3) Defined, developed and institutionalized CMMI standardized project documentation and best practices
4) Assessed quality and stability of key project deliverables, documented findings, presented results, and incorporated into practice
5) Crossed organizational boundaries building relations to enhance project/program quality
6) Managed, trained, mentored, and instilled morale to test team on personnel and business activities
7) Managed DBMS activities to include data modeling, database updates, monitoring, and reporting
8) Developed and executed unit, integration, system, performance, and acceptance test for 10 mid-range applications incorporating configuration management of documentation and use of testing tools for defect tracking and overall test management
9) Managed, trained, and mentored test team on Integrated On Demand Network (ION) releases
10) Draft, manage, and resolve internal and external issues in coordination with Sprint standards for risk sessions, risk assessments, software change requests, and scheduling
13) Received 9 Technology Service Excellence awards anb a Collaboration award...
Test Engineer - SQA
tags:
sqa
• test management
• test engineer
How would you describe your time at INRI - Acquired by Northop ...?
1) Designed and executed Software Test plans for Electronic Commerce Systems
2) Led Software Test Engineers for 30 system tests in multiple environments
3) Configured and tested hardware configuration and infrastructure
4) Managed/Designed and executed software integration and acceptance test
5) Planned and administered systems utilizing HP/UX, Solaris, and NT
6) Demonstrated and trained external customers on software functionality and integration into other software tools
7) Provided Tier 1 technical customer support
8) Documented software deficiencies and shortfalls
9) Integrated software test solutions, enhancements, and new functionality
10) Redeveloped Integrated Systems test procedures creating a 30% manpower reduction
11) Mentored and trained newly hired personnel...
Test Engineer - SQA
How would you describe your time at Comptek - Acquired by North...?
Managed test team
Defined CMM/CMMI doctrine for incorporation into project life cycle
Implemented processes and procedures in project life cycle and training as needed
MOdified Data Link Message Conversion/Data Link Message Reduction source code ported from a VAX to SUN environment using ASCII C Standards
Implemented software design document logic in source code to automatically generate in alignment with code for reduction in research and understanding
Created and implemented acceptance tests for UNIX and Mainframe systems
Drafted complete test documentation process, ensuring accuracy in development...
Test Manager/Programmer/ Trainer/System Administrator
How would you describe your time at US Air Force?
I worked in several different military positions as noted in formal titles. I administered a variety of applications and systems from development, testing, and user support activities. I provided training and presentations to organization and management on TQM, testing, and mission operations. I managed and maintained message processing/routing programs for dynamic global Air Force communication systems. I developed, maintained, and modified Assembler and C/C++ programs and created applicable documentation. I developed, configured, and administered European-wide LAN Intelligence across 14 sites housing internal and fielded systems for the command and control programs. I performed black and white box testing and quality validation for military systems. I provided training, guidance, and mock audit checks to the ACC Computer Systems Squadron to achieve CMM ML3. I briefed senior managmenet on European mission operations and ISS Release efforts. I identified and corrected serious calculation errors in a financial system and resolved security vulnerabilities in the medical data system. Instructed Total Quality Management (TQM) courses for over 150 US AF individuals. Staffed and trainied test team and steered Software Test Symposium. REceived 3 quarterly Airman awards for the squadron, John Levitow Leadership Award, Airman of the year award for the 1995 Air Force Base, and Air Force Commendation Award. I held a top secret security clearance in my AF career....
Education
Masters in Science Management
How would you describe your time at baker university?
Acquired skills in management to address personnel, business, and project fundamentals from all aspects of an executive position
Bachelor of Business Administration
Associate Degree in Liberal Arts
Applied Computer Science Associate Degree
Tracy's Network
Founder,
A New Stealthy St...
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