Lead Support Specialist / Subject Matter Expert
tags:
citrix macintosh
How would you describe your time at Citrix Systems?
Service Desk:
World-Wide macintosh Guru
Support user base focusing on Citrix applications (Presentation Server Based). Troubleshoot all desktop applications and hardware problems. Create weekly status reports for senior management staff.
Integration Specialist: Integrated 3 major acquisitions in 10 months (400+ users internationally).
Executive Support: Primary Executive IT Liason (ExecuCare) in charge of all Senior Executive IT needs.
Macintosh Support: Un-Official Macintosh support person world-wide (approx. 200 users).
Mobility Administrator: Maintained BlackBerry and Goodlink Servers. Set-up and troubleshooting all devices....