Work history
Front Desk Receptionist
tags:
receptionist and general office
How would you describe your time at Manassas Dental Specialties?
??? Operated telephone console to receive incoming messages.
??? Made future appointments and answered inquiries.
??? Answered inquiries from persons entering establishment.
??? Called employees and officials to information desk to answer inquiries.
??? Kept records of questions asked.
??? Responsible for updating patient charts
??? Executed daily operations of confirming patient appointments.
??? Directed callers to destinations.
??? Recorded name, time of call, nature of business and person... 
Customer Service Representative
tags:
customer service in call centers
How would you describe your time at Transportation Security Adm...?
??? Followed up with a random sample of customers to ensure that complaint was satisfactorily resolved.
??? Input interview information into computer.
??? Talked with customers by phone.
??? Was instrumental in helping customers navigate company website for additional information.
??? Reviewed complaints concerning lost and damaged items in checked luggage aboard aircraft, referring complaints of service failures to designated departments for investigation.
??? Answered questions concerning prohibited and permitted items aboard aircraft.
??? Sent emails to customer service managers located in airports concerning customer complaints....
Senior Customer Service Representative
tags:
customer service in retail op...
How would you describe your time at Movie Gallery?
??? Received cash, checks and completed credit-card transactions from customers and employees.
??? Issued change and cashed checks.
??? Compared totals on cash register with amount of currency in register to verify balances.
??? Endorsed checks, and listed and totaled cash and checks to prepare bank deposit slips.
??? Operated office machines, such as typewriter, computer terminal, and adding, calculating, bookkeeping and check-writing machines.
??? Issued itemized statements to customers.
??? Provided customer service in self-service store.
??? Answered questions from and provided information to customers about merchandise for sale.
??? Kept merchandise in order.
??? Marked and ticketed merchandise.
??? Inventoried stock....
Education
General Studies
tags:
learned about microsoft word
• keyboarding applications
• and desktop publishing
How would you describe your time at Potomac Senior High School?
??? Maintained a 4.0 grade point average in all computer classes.
??? Area of concentration: English
??? Ability to type between 45 to 55 wpm
