Work history
Test Cleaning (contract position)
How would you describe your time at brainbench.com?
Involved with final editing of "Technical Help Desk (Microsoft) update" Certification Course. Evaluated questions, updated problems to more accurately reflect a Windows XP environment. Rewrote questions to more appropriate difficulty levels.
Technical Assistant (Help Desk)
How would you describe your time at Cash Systems?
Receives requests from end-users via telephone. Requests may be issues/problems, procedural or change requests. Thorough use of the problem management system to maintain accurate records and keeps end-users and staff members informed of status. Continuously reviews outstanding requests and prioritization. On a daily basis, remotes into clients and domain controllers to adjust and confirm settings using both PCAnywhere and Windows Remote Desktop. Coordinate the reporting of Infrastructure related service requests including Network, Server and proprietary software. Monitors various systems to ensure system availability. Manages the hardware repair function through vendors from reporting of request through the completion of the work. Alerts management to recurring problems and patterns of problems. Initiates credit card refunds for ATM end users, while maintaining a high level of customer service.... 
Computer Repair
How would you describe your time at Self employed?
Repair and upgrade personal computers. Optimize current systems. Remove spy ware and viruses. Install software; upgrade operating systems and other software. Operated dialup communications system (BBS).
Customer Service Representative
How would you describe your time at Protocol Communications?
Answer customer inquiries, filled order at high volume multi-Client call center. Operate order-entry and database systems with efficiency and accuracy. Provided personable, responsive service to ensure customers received a consistently positive experience
