amber wilcox

Colorado Springs, CO

currently: Job hunting

Work history

t-mobile usa August 2005 to September 2008
CSR II, Technical

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How would you describe your time at t-mobile usa?

Utilized multiple call center support applications to efficiently assist world class service to customers and represenatives with general account information and Tier II Techncial Support. Focused on one call resolution and proactively educated customers to maximize the customer's experience.
Technical Customer Support

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How would you describe your time at IBM Global Services Divisio...?

Provided technical support to Amtrak end users & other tech staff in the US and Canada in a multi-protocol networking environment. Utilized multiple diagnostic tools and network applications to resolve or escalate issues related to installations, upgrades, passwords, configuration, hardware/peripherals and system performance. Created Trouble Tickets, monitored status and maintained customer contact from onset to resolution.... read more

Education

New Horizons Computer Learning Center June 1999 to September 1999
MCP+I/MCSE

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How would you describe your time at New Horizons Computer Learn...?

Completed courses, tested and obtained Microsoft Certified System Engineer Certification. Courses included Networking Essentials, Administering NT, NT Core Technolgies, Internetworking MS NT using TCP/IP, Creating and Configuring Web Server using IIS

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