Mitch Horton
United States
currently: Job hunting
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Answers from Mitch
What was the last really difficult interview question you were asked? How did you respond?
Honestly I dislike being asked what is my biggest deficiency. Over the years as soon as I have found an issue or lacking skill it has been addressed immediatley. So my biggest deficiency would be that I do not know mine.
Posted @ 08:27AM, January 07, 2009
by Mitch Horton | Permalink
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Work history
Project Manager
tags:
manager
• pmp
• project
• program
• itsm
• sdlc
How would you describe your time at Churchill Downs?
??? Developed a Standardized Meet Opening checklist and process to prepare a racetrack for a meet opening or marquee event (Kentucky Derby or Breeders Cup). The implementation lowered the effort required for Fall Meet at Churchill Downs by 25%, 2007-2008, Fairgrounds Meet by 90%, and Spring Meet at Churchill Downs by 45%. A secondary benefit identified no incidents or business system interruptions for all meets, including the 134th Kentucky Derby.
??? Managed Intranet upgrade, including new project, budget, and purchasing tools and content.
??? Managed an operational project developing policies for printing services and support, lowering the cost of printing by 31%, including 25% fewer printer counts.
??? Created a systemized policies and standards procedure for desktop and laptop PC replacements, asset reclamation schedules, and monitoring replacement of the desktop environment. Benefits realization identified a 40% reduction of total costs.
??? Coordinated an effort to improve Electronic Gate Counts (turnstile counts). The implemented solution delivered a variance of 0.58% on the 2nd largest Kentucky Derby attendance (157,700).
??? Managed the Exchange Migration, moving the Churchill Downs Incorporated and Racetracks to Exchange 2007 from Exchange 2003. This project includes SAN integration, multiple exchange servers, standards and policy creation during live racing at 75% of racetracks.... 
Program/Project Manager - Business Development Manager
tags:
manager
• pmp
• bdmmanagementservices
• itsm
• project
• program
• sdlc
How would you describe your time at Various - Consulting?
Business Development Manager
??? Developed the Louisville business market with several customers and service contracts for an existing Kentucky company that provide consulting and project management.
??? Identified regional opportunities and worked to create engagement and support agreements.
??? Developed a trade show concept for less populated regions with IBM, Microsoft and Circuit City.
Consultant
??? Contracted to develop support tools and a training program for a Navision implementation.
??? Created support plans for issue resolution and lead discussions involving infrastructure upgrades and change management with existing and new systems.
??? Developed training plans, schedules and materials for multiple technical and manufacturing roles....
Technical Account Manager
tags:
program
• itil
• pmp
• itsm
• sdlc
• project
• bdm
• mof
• account
• manager
• technical
How would you describe your time at Microsoft?
Technical Account Manager
??? Project Management - Acted as primary resource for customers concerning all Microsoft products. . Supervised multi-million dollar project budgets and created summaries weekly, monthly and annually, projected future needs and adjusted scheduled deliverables as required. Using both PMI and SDLC methods within engagements to achieve highly successful projects and engagements.
??? Technical Management ??? Considered needs of critical and informational issues. Identified technical resources to be allocated from local and regional resources, managed issues as required and reviewed conclusion. Averaged 98% customer satisfaction with a 60% plus return rate on surveys for technical issues.
??? Account Management ???Solely responsible for selling a 2.2 million dollar budget for services and support. Received the Public Sector Customer Turn Around Award.
??? Virtual Team Support - Worked within multiple virtual account teams to provide Sales, Consulting and Premier support assistance for engagements, software proposals and contracts.
??? Technical Support ??? Acted as primary resource for customers concerning all Microsoft products. Received the Top Team Contributor Award....
Entex
November 1996 to March 2000
Systems Consultant II
tags:
technical
• manager
• project
• account
• sdlc
How would you describe your time at Entex?
Systems Consultant II
??? Developed Scopes of Work for 25+ major customer engagements. Worked with Sales and Management to achieve objectives and deliver alternatives to standard deliveries, maintained internal framework discipline for consulting and post engagement support. Each engagement carried a minimum of 50K dollars budgeted.
??? Project manager for 15+ major engagements and deliveries, including: Mead Paper, Lexis Nexis, Procter & Gamble, Sony, Siemens, Fidelity, Toyota, Comair/Delta, Fifth Third Bank and General Electric
??? Acted as lead for Microsoft, CITRIX and Novell Practice....
Systems Administrator\Engineer
tags:
manager
• project
• microsoft
• technical
• novell
How would you describe your time at BT Office Product?
Systems Engineer / Administrator
??? Managed, implemented and trained several systems administrators in eastern regional offices.
??? Converted Eastern Region from Novell to Windows NT, 2000+ machines in six months with a budget of 400,000 dollars and managing four administrators
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