Lenny Escobido
Denton, TX
currently: Job hunting
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Work history
Package Handler/Sorter
tags:
customer service
How would you describe your time at fedex express?
Temporary seasonal worker scanning/sorting shipment packages, and loading onto airline freight containers at airport hub warehouse to continue onward to destination. Perfect attendence, and have been recommended by manager to return.
Senior Processing Associate
tags:
customer service
How would you describe your time at Fidelity Investments, FITSC...?
Part of Transfer Of Assets Team where received processing of transfers/rollovers of retirement qualified/non qualified plans to acceptable qualified plans per employer plan profile. Ensure accuracy of information standard, security processing, interact with different internal departments, consultants and external clients to complete plan participant requests to move assets to Fidelity. Used various analytical software tools. Sent confirmation letters composed to inform participants, advisor groups, vendors as needed when assets found In-Good-Order, that solution processing is complete.... 
Processing Associate
tags:
customer service
How would you describe your time at Fidelity Investments, FIRSC...?
Receive, research, resolve XTRAC work items regarding adjustments for various participant account corrections. These include employee deferral contributions, transfers, rebuilding of earnings gains/losses, backing up other departments such as INQUIRY. Working with and keeping in communication with Clients, Client Service Managers, Operations Delivery Leaders, Project Implementation Managers, other internal teams such as CR&R Money Out, Special Monetary Processing Group, Participant Identification, and FINOPS. Using various workstation tools such as XTRAC work items and standardization, FPRS, reconciling DISC, BWS, Infopac, and IDW error corrections....
Pre-licensed Financial Representative
tags:
customer service
How would you describe your time at Fidelity Investments, Retai...?
Develop leads and inspect, recommend residential and commercial termite preventative maintenance for; subterranean and drywood termite species, pest control and construction pre-treatment for cement foundations. Build referral leads through sales closings and organize all contacts for residential and commercial needs. Currently licensed as inspector by by the Hawaii Department of Agriculture, and as Field Representative by the State of Hawaii. Ranked consistently in top fifteen percent of division sales force, and top third percentile nationally....
Inspector Sales Representative
How would you describe your time at Terminix-Hauoli Termite & P...?
Develop leads and inspect, recommend residential and commercial termite preventative maintenance for; subterranean and drywood termite species, pest control and construction pre-treatment for cement foundations. Build referral leads through sales closings and organize all contacts for residential and commercial needs. Currently licensed as inspector by by the Hawaii Department of Agriculture, and as Field Representative by the State of Hawaii. Ranked consistently in top fifteen percent of division sales force, and top third percentile nationally....
Account Executive
How would you describe your time at Aloha United Way?
Responsible for handling accounts in collecting non-profit pledges towards the coming fiscal budget year for Aloha United Way's sixty-four agencies of health and human services for the island of Oahu. Coordinated meetings, campaign rallies and speaking engagements, fundraising events, scheduling collection dates, account for all monies, turn in financial reports and report to Assistant Vice President. Became instrumental in helping achieve a minimum of ninety percent of goals for assigned accounts at official end of campaign....
Business Analyst/Consultant
How would you describe your time at Cheap Tickets?
Analyze current system requirements and address business needs of internal departments. Assess new implementations occuring on Sabre Host Computer Reservations System and determine impact on current business processes. Advise/counsel and consult with airline customers, airline account managers, Help Desk, and programmers on Sabre Reservations System functionality that may affect internal processes.
Co-Lead of NonARC Airline project. Brought onboard new type of airline industry business product. Gathered business requirements and documented processes of internal departments, including Point of Sale Reservations, Retail Stores, Fulfillment-Ticketing and Settlement Accounting/Financial for new internal business process. Eventually implemented project to BETA rollout February 2001....
Airline Product Applications Consultant
tags:
sabre airline computer reserv...
How would you describe your time at Sabre Inc.- Sabre Technolog...?
Advise/counsel and consult with airline Multihost customers using Sabre Reservations System on system functionality. Investigate and analyze problem logs from Multhost Help Desk for forty-five Sabre Multihost carriers using various tracking devices and communication tools. Supporting fourteen different front-end applications, identifying problems, testing and working with programmer maintenance to estimate work hours for fix, and resolve issues to closure. Assist in implementing new airline carriers successfully to Sabre Reservations System, test and develope specialized software needs to satisfy client requirements. Systems Security Consultant for Sabre Multihost carrier access requirements....
Airline Product Applications Consultant.
tags:
sabre airline computer reserv...
How would you describe your time at Sabre Inc.- Sabre Technolog...?
Advise/counsel and consult with airline Multihost customers using Sabre Reservations System on system functionality. Investigate and analyze problem logs from Multhost Help Desk for forty-five Sabre Multihost carriers using various tracking devices and communication tools. Supporting fourteen different front-end applications, identifying problems, testing and working with programmer maintenance to estimate work hours for fix, and resolve issues to closure. Assist in implementing new airline carriers successfully to Sabre Reservations System, test and develope specialized software needs to satisfy client requirements. Systems Security Consultant for Sabre Multihost carrier access requirements....
Coordinator/Manager Customer Service
tags:
help desk & call center
How would you describe your time at Sabre Inc. - Travel Informa...?
Provided Sabre Software customer service functionality support to National Accounts clients Wagonlit and Cheap Ticket Inc. accounts. Received, investigated and reported real-time problem log for resolution, including testing and escalation. Interfaced with other internal departments to follow up and resolve external customer service problems. Manager duties for evening customer service desk operations....
Lead Reservations Tour Agent
tags:
sabre airline computer reserv...
How would you describe your time at American Airlines- Southern...?
Sold and booked air, land, and sea tour packages to international destinations and assisting all customer service needs in a call center environment. Processed and acquire tour inventory seat request for pricing tour packages.-Assist in resolving package problems of customers, including all reservations functions....
Education
Business Management
How would you describe your time at University of Nevada (Las V...?
A great life experience to find my own organization skills and become relatable and grow in teamwork skills.
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