Work history
Customer Service Representative
tags:
facilities
• property management
• finanace
How would you describe your time at CB Richard Ellis/Trammell Crow?
Customer Service/Sales Representative - Inbound Call Center, Trammell Crow Company 2006 - Present
(Contract transferred from CB
Richard Ellis on 11/1/06)
*Responsible for handling customer/vendor work in process calls, create work orders, perform follow-up to ensure satisfactory completion, generate reports, and interact with customers; Deliver exceptional customer service and prompt execution; Respond to all calls within the client driven metric; Listen to the requester, ask probing questions to validate the severity of the request, appropriately code the request, create a work order, and dispatch the request within the established guidelines; Escalate emergency requests to ensure timely response; Follow-up on all emergency requests; Continually query open work orders to pro actively follow-up and ensure timely completion; Maintain ongoing communication with customers and vendors; Escalate non-compliance to the appropriate resource for assistance; and Assist in educating customers and vendors on the technology tools available.
Associate Property Manager/Property Administrator, CBRE 2004 - 2006:
(Contract transferred from MSX International on 4/1/04 while maintaining job responsibilities)
*Reported annual flux analysis; Contributed to the monthly budget performance reviews; Processed tenant's facility requests; Liaison between UAW, vendors, and management; Solicited vendor services; Supported preventative maintenance contracts; Conducted capital spending projects, Initiated procurement through purchasing, accounts payable, monthly accruals, and credit card reconciliations; Reduced customer billing discrepancies while improving accounts receivables; Managed utility account transfers; Supervised porters and vendors; and Exhibited strong organizational, analytical, and presentational skills.
* Fairlane North Technology Park - Associate Property Manager (2006): Management assistance of 1.0Msf of lease space; participated in forecasting 9 annual building budgets totaling $9.5M.
* Fairlane Business Park - Associate Property Manager (2004 - 2006)/Tenant Representative (MSXI 2002 - 2004): Management assistance of 1.7Msf of lease space; participated in forecasting 23 annual building budgets totaling $5.9M. Increased job responsibilities emphasizing on tenant interaction and managing operations.
* Six Sigma - Green Belt Certification, 2004 & 2005.
* Energy Saving Team Award, 2005... 
Associate Property Manager/Tenant Representative
tags:
finanace
• property management
• facilities
Customer Service Representative
tags:
inbound call center
Manager/Team Leader
tags:
retail manager
Education
Business Administrarion
tags:
entrepeneurship and business ...
How would you describe your time at Davenport Univeristy?
Graduated with a 3.94/4.0 average with an emphasis on Accounting, Finance, Management, and Writing & Presenting Business Plans.
Architecture
tags:
autocad
• drafting
• model making
How would you describe your time at university of detroit mercy?
Completed three years of a five-year architecture program plus one year cooperative training program.
