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Heather Rosenfeld
Tucson, AZ
currently: Job hunting
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Work history
Beverage Cart Hostess/Server
tags:
interpersonal and organizatio...
How would you describe your time at Del Lago Golf Club?
I worked at Del Lago Golf Club as both a server in the clubhouse and as a beverage cart hostess. Each work week I generally would work these jobs on alternating days. As a server, I was often the first point of contact between our customers and our company. It was my responsibility to make a good impression on golfers and diners who have many choices in Tucson of where they can golf or dine. I worked to provide a good experience for customers at our restaurant by always acknowledging people as soon as they walked in the door, always putting the quality of food and drinks in front of them that met or exceeded their expectations, and making sure that I attended to small details like maintaining high standards of cleanliness or refilling a cup of coffee. My ability to provide good service to customers depended on communicating well with our cooks and management. As a server I also had to compile nightly records of our sales and inventory, and to assist in the planning and execution of large events. During large events such as golf tournaments, I had to work in a large team to ensure that the set-up, execution, and clean-up of the event went smoothly.
My alternate job at Del Lago was to serve drinks and snacks on a mobile refreshment cart. A game of golf at Del Lago can last nearly five hours, so it is important to have a friendly, energized person to be able to provide high quality service. If a person ever made an atypical request (i.e.: sun block, large food order, rare scotch, help me find my ball) I would not let them down. I enjoy talking to people, and helping people out and this role was pretty natural to me. I left Del Lago in January 2007 to focus on completing my final semester in undergraduate school.... 
Administrative Assistant
tags:
bookkeepers/secrectary
• accounts receiveable
How would you describe your time at Tucson Textile?
I began working for Tucson Textile, a small Tucson wiping-rag supplier in October 2001 part-time to help out with grade sorting and accounts receivable. After about a month of writing and sending out invoices, I knew that there was more that I would be able to do to help this small business become more efficient. I set up spreadsheet records of all of the customers, and immediately was able to use them to speed up the process of making invoices. I then set up a spreadsheet to compute monthly sales tax figures faster, which in turn also helped me better keep track of late and delinquent accounts. By december 2001 I had set up a spreadsheet that I could use to compute bookkeeping, and the following year I began its use to compute the entire year's bookkeeping records. (In which our acountant found only a single computational error) During the course of learning bookkeeping I also learned how to process payroll, which I helped with as needed.
I did many general tasks for the Tucson Textile, including answering phones, processing customer orders by phone and fax, helping in any way I could to make the business and office better, and to generate sales. In 2003 I participated in an online auction that earned Tucson Textile its largest contract. I left Tucson Textile in August 2004 to move to Tempe, Arizona....
Education
Business Administration in Management
tags:
team
• financial
• managerial and leadership skills
How would you describe your time at northern arizona university?
I attended Northern Arizona University's distance learning program, which offered the upper-division courses towards a Bachelor's degree in business management, beginning in the fall of 2005. My schedule was always a mix of different business classes, such as management, finance, marketing, computer information systems, and international business.
Many of my courses were in the field of management, such as human resources management, operations management, international management, leadership, and business strategy. The courses were a mixture of writing work, team project work, and involved examples of real businesses' problems and successes. The majority of the writing work was done in the form of take-home essay exams, but there was also a great deal of writing for large team projects. We had realistic projects to work on, such as a project we worked on to develop an operations plan based on real statistical evidence and price quotations.
Working on large projects such as an operations plan, an international marketing plan, and a business strategy simulation meant that those of us in the program needed to have many skills. I learned fundamentals of business finance such as how to analyze financial statements using ratios, how to value stocks and bonds, and how to evaluate future cash flows. I had to learn quite a bit about human resources, business law, and business ethics to know how to make better decisions. The most important skill I believe that I learned from the NAU program, however, was teamwork.
Teamwork is not easy, but problems in businesses and in society are increasingly more complex, and they require the work of teams rather than of individuals. Working in a team demands much more than just the knowledge of the project's components. Teamwork requires members to be present and engaged in a project, to think in ways that are new or awkward, and to be able to move through conflict. The rewards of teamwork are that people can collectively create amazing work. I was able to study teams in text (through Team Dynamics, Leadership courses) and in practice (I worked in close to twenty team projects.)...
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