Adam Venezia
Youngsville, NC
currently: Job hunting
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Work history
DESKTOP ANALYST
How would you describe your time at Troxler Electronic labs?
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals; Documents, maintains, upgrades or replaces hardware and software systems; Supports and maintains user account information in Active Directory including rights, security and systems groups; Deployed and maintains trouble ticket system using CCS Helpdesk and responsible for running audits on all systems in the company including Warranty and upgrade schedules using CCS Inventory. Other duties include Procurement and remote support.... 
DESKTOP ENGINEER
How would you describe your time at Vis.align?
Provide solutions for clients at a major pharmaceutical company to include troubleshooting desktop PC???s, laptops, Infocus Projectors, printers and monitors; Communicate with manufacturers for warranty service RMA???s; Other duties include imaging new laptop and desktops PC???s for deployment and adding service packs, patches and bios configurations and updates; Shipping of equipment through Procurement and closing out orders through Service Center and Remedy; Data recoveries on site with software application and send out severe hard drive cases to outside data recovery services; Hard Drive Wipes using DoD standard; Configure and re-image laptop and desktop PC???s; Ship, package, track assets and receive hardware components, PC???s and peripherals, Provide break-fix....
DESKTOP/HELPDESK ANALYST AND PROCUREMENT SPECIALIST
How would you describe your time at Vis.align (Consultant)?
Helpdesk - 70% phone support for approximately 2,000 users (Internal and Off-site Clients) Nationwide for the following: Proprietary software; MS Windows 2000, XP Professional, MS Office 2003; Help END users with Laptops, Tablet PC, File transfer and basic configuration settings; Install, upgrade, troubleshoot and support various software packages; Administer trouble tickets for END users; Internet Explorer / Netscape Support; Dial up Networking - TCP/IP; Provide hands on support with Remote Access Assistance for IBM ThinkPad PC???s to include re-imaging, data recovery and troubleshooting; Logged all call activity in Service Center Software;
Procurement - Configure and re-image laptop and desktop PC???s; Ship, package, track assets and receive hardware components, PC???s and peripherals, Provide break-fix....
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