Bob Honan

Seattle, WA

currently: Job hunting

Bob has 1 contact.

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Answers from Bob

Myspace or Facebook (or neither)?

No thanks, don't really like either company.

Posted @ 12:48PM, May 23, 2008 by Bob Honan | Permalink
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Work history

WatchGuard Technologies / Apex Systems December 2007 to February 2008
Support Triage

tags: • •

How would you describe your time at WatchGuard Technologies / A...?

Provided initial troubleshooting for network security appliances.
HyperQuality October 2006 to November 2007
HyperQuality Consultant

tags: • • •

How would you describe your time at HyperQuality?

Working with our client to improve the customer experience their member's have when calling for technical support.
Western Wireless/Alltel May 2004 to October 2006
Technical Support Representative.

tags: • •

How would you describe your time at Western Wireless/Alltel?

Provided technical support for cellular voice and data services.
IBM August 2003 to May 2004
Systems Support Representative

tags: • • • •

How would you describe your time at IBM?

Call Queue Manager for IBM Desktop Support for Washington Mutual Bank home office groups for the West coast.
ncr/permond solutions group May 2002 to August 2002
Customer Engineer

tags: • • •

How would you describe your time at ncr/permond solutions group?

Field engineer supporting NCR and IBM retail point of sale systems.
freei networks October 1999 to October 2000
Senior Tier 3 Support Analyst

How would you describe your time at freei networks?

Macintosh Guru for the support department.
Supervised other Tier 3 techs.
Worked on Quality Team monitoring performance of out-sourced tier 1 & 2 help desks.

Education

University of Puget Sound June 2007 to the present
BA
tacoma community college September 1983 to June 1985
AAS
bellarmine preparatory school August 1979 to June 1982
Diploma

How would you describe your time at bellarmine preparatory school?

College Preparatory School

Bob's Network

Sandie Milton
Manager Technical...,
f5 networks

>> See all contacts (1)

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