Work history
Student Service Manager
tags:
customer service
• planning
• call center management
• management
• speadsheet creation and analysis
• forecasting
• training
• operations
How would you describe your time at Kaplan Test Prep and Admiss...?
* Supervised, coached and trained a team of six Student Service Consultants and an Assistant Manager.
* Responsible for managing a team that provides high-level student support to US and international students, that are preparing for medical licensing exams.
* Handled all escalated student concerns, representing the best interests of the company.... 
Program Manager
tags:
planning
• customer service
• instructing
• operations
• traning
• administration
• volunteer management
How would you describe your time at American Red Cross?
* Managed more than 45 volunteer instructors, four office volunteers and a paid program assistant.
* Oversaw the administrative activities including: daily accounting procedures, inventory management, office supplies, facility maintenance, third party instructor course record processing, student registration, customer service, course material sales, and database management.
* Responsible for volunteer recruitment for teaching community CPR/AED/First Aid courses and office administration.
* Taught a minimum of two classes per month in layresponder CPR/AED/ First Aid. Obtained qualification to teach layresponder instructor training courses in six months (industry average being 3-4 years).
* Oversaw an office responsible for over $700,000 in annual revenue.
* Helped reduce overall inventory costs by $100,000 per year for the Los Angeles Chapter....
Customer Relations Manager
tags:
management
• leading
• database management
• operations
• training
• customer service
• coaching
How would you describe your time at Investor's Business Daily?
* Coached, evaluated, and provided direction for five customer relations supervisors.
* Performed quarterly and annual performance evaluations.
* Coordinated interviewing process and made appropriate recommendations for hiring candidates for three customer service associated departments.
* Maintained the retail location website on investors.com.
* Created departmental newsletter that was disseminated throughout the organization....
Education
Public Policy and Administration
tags:
group projects
• research
• public speaking
