Work history

South Montgomery County YMCA March 2004 to August 2007
Member Services Lead

How would you describe your time at South Montgomery County YMCA?

> Promoted to Membership Services Lead, which supervises the Welcome Center staff, membership sales, tours, and registration for all activities the YMCA offers.
> Under my leadership, memberships grew by 20% year over year.
> I supervised up to 6-8 employees, trained all new hires, and
educated staff and members about the 5 core values of the YMCA
> One year into employment I took over as Coordinator for "Saturday Night Live" program supervising 50+ children, 2 staff, and 12 volunteers, two Saturdays per month for 5 hours each night, allowing parents to have a night free of children.
> Created new and improved timesheets for a more accurate payroll system.
> Redesigned employment applications, hiring & offer packets for HR department
> Created nightly reports to track new memberships, terminations, guests, joining fees, and monthly fees that took place each day.
> Balanced registers, handled deposits, closed facility every night
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James Avery Craftsman October 2002 to July 2003
Sales Associate

How would you describe your time at James Avery Craftsman?

> Promoted from Seasonal staff to Full-time staff within 2 months due to exceeding sales and customer service goals
> Was given management tasks to complete nightly along with being in charge of jewelry inventory, ordering, and repairs.
> Trained to be a Solder Technician within 4 months of
employment.
> Soldered up to 15 - 20 orders per hour. Polished and cleaned sterling silver, 10 & 14 Kt. Gold, diamonds, and all other gemstones.
> Increased annual gross sales by 12% within a 10 month period by exceeding sales goals and expectations.
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Little Caesars Enterprises November 1997 to September 2002
Manager

How would you describe your time at Little Caesars Enterprises?

> Promoted from Delivery driver to Store Manager within 1 year due to my positive attitude and exceptional performance
> Supervised up to 15 staff members, training and teaching them in customer service, money management/cashier, food preparation, and sales skills.
> Created 12 minute cycle
time for pick-up orders
> Kept labor, paper, and food costs low enough to be ranked in the top 5 out of 55 Houston area stores for 4 consecutive years.
> Increased gross sales from $10,000/week up to $20,000/week and customer base by 25% from 1998 - 2002.
> Introduced "Monday Madness", marketing scheme that sold $5.00 pizzas all day long which contributed to increased sales and public relations.
... read more

Education

Sam Houston State University, Huntsville, TX August 2003 to December 2006
Business

How would you describe your time at Sam Houston State Universit...?

Bachelors of Business Administration
Montgomery County Community College August 2000 to May 2003
Psychology

How would you describe your time at Montgomery County Community...?

Associates of Arts

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