Work history
Payment Center Lead Rep
tags:
hard worker
• cash handling
• supervisor
• processing payments
• customer service
• data entry & receptionist skills
• customer service (14 years)
• faxing
• team & individuals
How would you describe your time at Time Warner Cable?
*Notified customers when service was completed and accepted payments and payment arrangements on past due accounts.
*Assisted customers to select and purchase specified cable packages or products.
*Answered customer's telephone, mail-in inquiries about bill statements and directed customers to appropriate sales area.
*Resolved customer complaints and requests for refunds,exchanges and adjustments.
*Selling cable TV, and other communications products and services, primarily within Time Warner Cable.
*Upgrading customers who have one of our products to additional offerings that include high definition TV, premium channel packages, broadband internet, and more.
*Work with cross-functional departments
*Assisted with new hire training classes as well as mentoring.... 
Customer Service Representative I
tags:
hard worker
• faxing coping
• processing payments
• data entry
• customer service (14 years)
• faxing
How would you describe your time at Time Warner Cable?
My job consisted of assisting customer's with setting up or adding new services such as cable,internet,phone, going over billing issuses,processing payments over the phone,troubleshooting and routing calls to correct departments.
Cosmetic Counter Manager/Sales Associate
tags:
sales
• data entry
• supervisor
• cash handling
• faxing
• management
How would you describe your time at Boston Store Northridge?
As a cosmetic counter manager I supervised five other employees, set up weekly goals in which we met, plan monthly events for counter to bring in revenue, set up consultations, ordered merchandise, sales and attended monthly manager's meetings.
Education
English
tags:
leadership
• creativity
• team work
How would you describe your time at Harold S Vincent?
My time at Vincent meant a whole lot to me. I had many friends some who are still living and some who left the seen. Overall, if I could turn back the hands of time I would.
Erica has
