Work history
COO
How would you describe your time at CommunityConnect?
- Manage Sales, Marketing and Operations.
- Reduced network equipment cost by 48%.
- Increased sales revenue by 89%.
- Reduced "sold-to-install" cycletime by 32%.
- Reduced equipment premise costs by 24%.
- Increased average revenue per customer by 15%.
- Re-engineered quote and proposal systems.
- Implemented JIT inventory management program.
- Streamlined equipment vendors by 100%.... 
Vice President, Corporate Quality Assurance
How would you describe your time at nuvox communications?
- Developed predictive revenue forecasting model.
- Facilitated business improvements projects.
- Clarified financial performance metrics.
- Performed revenue assurance activities.
- Reviewed profitability of new product introductions.
- Documented quality assurance processes.
Vice President, Service Delivery
How would you describe your time at nuvox communications?
- Managed team of 30 salaried and 220 hourly.
- Merged duplicate departments and processes.
- Streamlined management infrastructure.
- Implemented four merged operational systems.
Vice President, Service Delivery
How would you describe your time at NewSouth Communications?
- Reduced "sold-to-install" cycletime by 70%.
- Reduced "install-to-bill" cycletime by 100%.
- Reduced "bill-to-invoice" cycletime by 77%.
- Reduced billing ticket inventory by 78%.
- Increased production output by 140%.
- Increased resource efficiency by 180%.
- Rebuilt under-producing service delivery team.
- Managed team of 140 associates.
- Developed selective interviewing process.
- Created new resale services business unit....
Director, Business Process Improvement
How would you describe your time at NewSouth Communications?
- Deployed over 1,000 controlled documents.
- Implemented new repair center process.
- Increased customer service levels by 75%.
- Increased customer service resource efficiency by 150%.
- Implemented document change control system.
- Managed 14 business analysts and engineers.
- Designed salesforce automation system.
- Served as VP of Deployment for projects.
- Created executive dashboard....
Senior Program Manager, Corporate Quality Assurance
How would you describe your time at KEMET Electronics?
- Developed QS 9000 systems and processes.
- Interpreted customer specifications.
- Provided QS 9000 audit data to registrar.
- Assisted teams with project planning.
- Coordinated internal cross-functional teams.
- Benchmarked best practices.
- Presented proposals to senior management.
- Developed implementation plans....
Project Manager/Process Engineer
How would you describe your time at AT&T Global Information Sol...?
- Completed projects for ISO 9000 coordination.
- Participated in "fast-track" executive program.
- Re-engineered quality assurance processes.
- Performed time studies and simulation.
- Developed production scheduling model.
- Developed manufacturing processes.
Monica has
