Manager of Customer Support, Operations and Warehouse
tags:
help desk manager
• internet
• voip and phone system evaluat...
• customer service
• wireless internet
• newtwork operations
• network
• manager of customer support
• technician
How would you describe your time at Keyon Communications Inc. /...?
Keyon Communications Inc. and
Speednet Services Inc.
May 2001 to Present
Omaha, NE
Manager of Customer Support,
Operations and Warehouse
Manage Customer Support, Operations and Warehouse for a high speed wireless internet company serving 15,000+ customers in 11 states and 300 communities
??? Manage 20+ employees across two customer service/support and sales call centers
??? Manage training, setup and support of end users systems and connectivity programs
??? Participated in due diligence and asset purchase agreements in several broadband wireless internet company acquisitions
??? Developed and maintained an up to date training program for support, sales and in-field technicians
??? Created and maintained install and setup instructions for customer premise equipment
??? Helped design and implement a web based CRM/Billing system
??? Performed employee interviews, monthly 1 on 1's, and annual employee reviews
??? Manage, designed, installed and maintained an Toshiba CTX office phone system servicing 50 employees locally and remote
??? Manage, designed, installed and maintained an Voice over IP (VOIP) phone system servicing over 80 employees in three offices and two call centers, including remote agents
??? Helped design and implement an Intranet Web Portal
??? Developed, supported, managed, trained and maintained a customer service call and remote tower maintenance program utilizing a combination of employees, partners, and contractors across 11 states servicing 15,000+ customers
??? Participated in the design of two office space builds from the picking the carpet color to the layout of the network operations center server room
??? Participated in the due diligence, asset purchase and merger of two top 10 broadband wireless internet providers... 
