Resident Individual Producer - Titlle
tags:
customer service
• sales
• settlement officer
• business development
How would you describe your time at Independent Contractor?
Responsible for facilitating real estate transactions including the closing and the legal transfer of title and ownership from the seller to buyer.
Key Responsibilities:
Identified, developed and managed new business customers.
Responsible for generating $300,000 in incremental revenue per year.
Created marketing material for promotional campaigns.
Licensed in MD, VA and DC.
Prepared legal documents including settlement statements.
Conducted closings and reviewed documents with clients.... 
AT&T
July 1998 to February 2004
Channel Manager
tags:
sales
• business development
• customer service
• telecommunications
• channel manager
How would you describe your time at AT&T?
Provided operating support for external sales agencies at SBC. Agents marketed telephony products and services to business customers including POTS, DID, ISDN, DSL and Unbundled Network Elements. Responsible for surpassing sales targets for key products through retention and acquisition activities. Drove revenue growth and guarded customer base attrition through aggressive sales management of the relationship/partnership between authorized agents and SBC. Evaluated and monitored current market pricing and competitive activities. Tracked and reported metrics relating to the agent program. Conducted large customer sales presentations and provided regularly scheduled training of agents of products, applications, and processes. Facilitated resolution of escalated customer issues and Public Utility Commission (PUC) grievances. Created contracts and performed site surveys. Performed sales forecasting and monthly reconciliation.
Selected Achievements:
Channel ranked #1 in 2003.
Led company as top agent for 2002 with sales revenue of $12.9 million. (167% of goal).
Worked proactively, anticipating and resolving sales operational issues, and escalating when appropriate.
Acted as marketing liaison with other internal organizations as it related to process changes and improvements.
Provided ongoing analysis and support to field sales leadership.
Drove the implementation of channel initiatives and strategies.
Manager- Residence Sales/Order Center 07/1998-02/2002
Managed developed and coached a team of 20 sales/service representatives who provided a high level of customer service and attained sales, service and productivity goals. Responsible for the resolution of escalated customer issues and maximizing revenue generation by achieving various sales objectives. Conducted planning, budgeting and sales forecasting activities. Daily activities within several Operational Support Systems (OSS) including BOSS, SORD, CSA, CABS, etc.
Selected Achievements:
Led channel in key product sales in 1999 and 2000.
Vice President's Award - 2001 & 2002
Served on task force to increase key product promotion and sales throughout channel.
Created and implemented DSL product training program.
Trained 160+ employees, whom 5 were promoted to management....
