Sean Masters

Worcester, MA

currently: Open for projects

Answers from Sean

What kind of job are you looking for?

I'd be most interested in a leadership position where I could manage a firm's higher-level technology needs but still have the freedom to get my hands dirty.

Posted @ 02:44PM, March 09, 2007 by Sean Masters | Permalink
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Work history

Aeshen June 2007 to November 2008
Product Analyst

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How would you describe your time at Aeshen?

As a Product Analyst with Aeshen's dev team, my time was spent researching various Microsoft products and developing teaching and training materials that are brought to IT classrooms around the globe.
RiDE Group September 2005 to December 2006
CXO, Partner

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How would you describe your time at RiDE Group?

My partners and I did a lot of everything. From developing new ideas to networking to taking notes during meetings, nobody rests during a start-up, especially not during its early phases!
Property Advisory Group June 2004 to June 2008
IT Manager

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How would you describe your time at Property Advisory Group?

Directed all IT operations including project development and management, maintenance, and support of technology systems. Managed a 100+ node WAN via Active Directory and Group Policy Objects. Used web-based management tools to minimize operations interference with network resources.
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Freelance Worker - Self Employed March 2003 to the present
Consultant

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How would you describe your time at Freelance Worker - Self Emp...?

Provide technical services, including hardware and software recommendations and 24/7/365 technical support, to more than a dozen small and mid-sized businesses.
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Johnson & Wales University April 2002 to June 2004
Technical Support Analyst I

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How would you describe your time at Johnson & Wales University?

Provided technical support to over 15,000 users in an inbound call center supporting Windows 98, 2000, and XP, Apple OS X, MS Outlook Web Access, SCT Banner, and various other software packages. Responded to 30 to 200 phone calls per day while maintaining an 80% first-call closure rate in a support center that received 4,000 calls per week during peak times. Also trained 4 full-time team members and 6 part-time interns in University support methods and systems.... read more
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Systems Supply June 2001 to August 2001
Field Service Technician

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How would you describe your time at Systems Supply?

Summer job spent assisting in the implementation of technology solutions in the New England area. Of particular note was the reconditioning of a computer network and computer systems at New England Tractor Trailer School, Pawtucket, RI.
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Walmart November 2000 to February 2001
Warehouse Assistant

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How would you describe your time at Walmart?

Seasonal, second shift warehouse position with the world's largest retailer. Unloaded semi trucks at a rate of 200 pieces/hr. Assisted Warehouse Manager in maintenance of hard goods inventory. Reliably handled thousands of dollars of food, hard goods, soft goods, and electronics each day.
Board of Registration in Medicine, Boston, MA August 2000 to November 2000
Administrative Assistant

How would you describe your time at Board of Registration in Me...?

An administrative position with the medical licensing branch of the Massachusetts state government. Maintained a client database of +2000 doctors and prospective doctors using the CLARIS database.
Waldenbooks June 1999 to August 1999
Professional Bookseller

How would you describe your time at Waldenbooks?

A summer position with a small retail bookstore chain. Assisted customers in locating items quickly and efficiently. Informed customers about upcoming products and new releases. Reliably handled hundreds of dollars each day at the register.
On Account May 1995 to May 1999
Administrative Assistant

How would you describe your time at On Account?

An administrative position with a small accounting firm. Designed and implemented Windows-based network including file sharing and two commercial-grade network printers. Maintained client spreadsheet of over 300 clients using Microsoft Excel. Managed file room and all archives going back seven years. Maintained documentation on all hardware and software.... read more

Education

Johnson & Wales University March 2001 to May 2004
Web Management & iCommerce

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How would you describe your time at Johnson & Wales University?

B.S., magna cum laude. Founders' Award, Golden Quill Honor Society, Silver Key Honor Society, Dean's List, SHARP Program.
Comment see all questions Sean answered about Johnson & Wales University.

Sean's Network

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Patricia Masters
Web Marketing Spe...,
AXA Enterprise
Sarah Parrott
demetrius.pinder

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Recommendations

Patricia Masters
Patricia Masters

As a small business owner (4-8 employees) I must be able to rely on our computer system OR close our doors as without computers we couldn't handle the workload and rely that my "computer consultant" is knowledgeable and honest (i.e., not "learning on the job" as we can???t afford it). Even though he is now on the West Coast, Sean has agreed to continue being our consultant on an "as needed basis" and to review/advise us on our computer management.

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