CUSTOMER RESOURCE SPECIALIST
How would you describe your time at Federation of Families for ...?
* Analyzed and assessed the customer assistance needs of various individual services programs nationwide, and delivered technical
assistance as appropriate
* Developed and delivered on-site family-centered training programs and workshops to service providers, family members, state
policy makers, funding agency staff, and state personnel.
* Performed literature research, and developed and disseminated a variety of mental health specific informational materials; contributed
as a writer to newsletters and other informational circulars.
* Developed and delivered presentations at state and national conferences on family-centered practices.
* Reviewed state and national family-centered initiatives and made
recommendations to funding agencies, policy makers, families, and
providers, as appropriate; participated in advisory and work groups as requested.... 
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