HR Outsourcing Unit Manager
tags:
people management
• project management and delivery
• performance management
• change management
• training development and deli...
• process improvement
How would you describe your time at Hewitt Associates?
Responsible for managing multiple teams of associates and Project Managers for six different clients across Human Resources Outsourcing. Manage projects and project leaders, developing budgets, coordinating staffing and assignments based individual skill-sets, and assessing future staffing needs for various projects. Served as a Subject Matter Expert, coaching other managers on benefit plans, Career Development, Performance Assessments, Team Staffing and Structure; coaching across the line of business on People Management, and functional Training Programs. Interview potential candidates for various roles.
* Created and implemented new training structure and program for a $75 million client with over one million participants that resulted in a 27% increase in Customer Satisfaction Scores and a 13% decrease in escalated issues.
* Consulted with Human Resources, Practice Leaders and Workforce Operations Leaders on consolidating employee data and documentation systems to save the firm $1.1 million on technology and administration costs.
* Analyzed and created new staffing structure for an outsourcing client team that generated over $26 million for Hewitt, reducing cost by 25%.
* Resolved repeated discrepancies impacting 20% of plan participants in benefit election and payments processing. Eliminated 100% of election errors, and saved more than $36,000 annually in unnecessary mailing costs.... 
Benefits Specialist
tags:
erisa claim review
• benefit calculations and cons...
How would you describe your time at Hewitt Associates?
Calculated, administered, and served as subject matter expert for pension benefits. Researched and responded to escalated calls for immediate resolution. Reviewed and responded to ERISA claims related to Defined Contribution and Defined Benefit Plans for client. Counseled client employees on benefit plans.
* Collaborated with client's Benefits and Compensation Director and Plan Administrators to address or resolve ERISA claims.
* Led team of associates, and conducted classroom training on retirement and administrative procedures for client teams.
* Recommended and implemented changes to administrative processes.
* Promoted to Unit Manager....
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