Work history
Technical Support / Shipping & Receiving
tags:
ups system
• customer service
• returns
• shipping & receiving
• technical support
How would you describe your time at IntelliTouch Communications?
I started off as a Technical Support representative. My main focus was to troubleshoot KSU Less analog phone systems and a wireless ipod docking station. I became interested in the shipping department and eventually became comfortable enough with both jobs, that I could take calls and process shipping at the same time.... 
Technical Support
tags:
customer service
• technical support
How would you describe your time at Time Warner Cable?
Troubleshooting Internet related issues via telephone. I also handled some billing questions. I was focused on becoming a level 3 tech, and was studying for the test, just before I was offered the position at IntelliTouch.
Technical Support
tags:
technical support
• broadband
• customer service
How would you describe your time at MediaCom?
Troubleshooting Internet related issues pertaining to cable modem, computer hardware, software, and routers. Also some Digital Phone troubleshooting, and answering billing questions as needed.
tags:
technical support
• customer service
• broadband
How would you describe your time at Cox Communications?
Troubleshooting Internet related issues pertaining to cable modem, computer hardware, software, and routers.
711.Net
October 2000 to September 2002
2nd Shift Lead Technician
tags:
customer service
• technical support
• management
How would you describe your time at 711.Net?
I started off as a regular Tech Support representative, troubleshooting dial up connections. After 6 or 7 months, my ability to calm the most irate customers down was noticed, and I was offered a position as a second shift Lead Tech. I would then handle escalated calls, very rarely having to further escalate them to the call center Manager....
