Customer Service Team Lead and Investigative Specialist
How would you describe your time at Amazon.com?
* Assist with New Hire Training
* Monitor associate calls and email responses to maintain quality
* Coach associates on phone presentation and accuracy
* Analyze pending orders to determine risk, while remaining focused on a positive customer experience
* Utilize multiple technical programs, including Unix, Microsoft Office and proprietary programs
* Interact with financial institutions and customers to confirm authorized purchases and credit card information... 
