Welton Douglas
Plano, TX
currently: Here to network
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Work history
Product Support Engineer
tags:
support engineer
How would you describe your time at Samsung Telecom America?
* Project support and trouble-management of AceMAP DSLAM switch which also transports Vo/IP (SIP), ATM/IMA, Frame Relay to ATM protocols (FRATM). Executed technical designs along with documenting scope of work for 24 x 7 research & development.
* Product support in lab environment managing test case scenarios & on-call engineering schedule(s), along with providing problem resolution for Covad's Network Operation Center (NOC) for network outages. Logging & documenting those trouble reports related to switch, protocol, Layer II/III issues along with RMA'ing card defects and managing its supply chain for replacements. Writing executive level reports regarding outages for more complex issues involving Tier III support.
* Weekly conference calls updating processes related to field issues and best practices to resolution involving PSTN to LPVA and/or LPVA to LPVA calls when CPE has issues with ie: no-dial tone, static, one-way conversations, etc. in order to meet Covad's MTTR and SLA agreements with EarthLink- the ISP/reseller.
* Cisco 2600 router configuration experience; involved with provisioning and supporting ATM IMA traffic profiles & policies in lab environment for testing software updates currently merging 5.0.1.
* Technical writing experience with updating engineering release notes for issues related to current "known issues" or "bug fixes" with regard to detailed bulletin's making Covad aware of workarounds as fixes are sometimes resolved in future releases.... 
Engineer / Network Support / Technical Sales
tags:
technical sales
How would you describe your time at sbc/at&t?
* Manage/Configure Redback, Juniper & Cisco routers in response to triage & proactive alarms- SMAARTS, Webtool & Netcool. Oversee status of rip-and-rebuild of IP blocks; DSL/Dial-up outages; PPPOX, stickey (radius) & dedicated IP authentications problems. Outages involving VoIP call features, unified messaging & soft-switch(s) using hosted IP telephony & layer II protocols.
* Direct management tasks to ensure timely and appropriate network/system change activities. Oversee the utilization of change management tools to coordinate software, hardware, and configuration changes with inter- and intra-departmental personnel.
* Provide managerial and technical training opportunities, provides input into performance ratings, and counsels team members on performance issues. Manage projects to ensure timely completion, efficient use of resources, and appropriate technology to meet customer requirements. Direct administrative functions for the workgroup. Participates in various process improvement efforts utilizing statistical methods to validate results.
* Responsible for managing LD (Long Distance) personnel of eight (8) Systems Technicians that are responsible for maintaining "the view of the network" via NetCool alarm filter & network elements. Overseeing the backbone network of ATM/Frame Relay/DSLAM/DIA, project coordination efforts encompasses communication with IXC's- Wiltel, Level3, Sprint...troubleshooting types of circuit errors, PVC's & outages that require immediate troubleshooting & dispatch to CO or field for repair.
* Duties include network engineering functions: Optimization management, technical writing documentation for network health, upgrade/removals of their network elements, vendor coordination, INL transport, switch/router provisioning of Data Services across 13 state region geographies.
* Managing ASI executive communications and representing the organization on high profile events and outages for ASI, Telco's, LD, SBCIS & intraLATA/interLATA region. Responsible include Data Integrity efforts for supporting various business organizations, documentation of NOC processes, risk analysis, quality management, remediation of outages, giving post mortem documentation and coordinating special projects.
* Responsible for qualifying and selling core data network products and work with account team(s) to provide systems integration, consultative design and pricing to drive customer solutions to closure. Gain foot-hold using various pricing tools such as Keystone, LattisPro, APPS, SCP tool for Frame Relay, MSOT for DIA ordering; submitting to the Individual Case Bases (ICB) department for special pricing and drive competitive positioning. Execution with various groups such as NSSA, WINDS (WebSOP) and proposal departments for product quotes and document preparations to respond to customer RFPs....
Project Manager
tags:
project manager
How would you describe your time at Global Network Technology S...?
* Communicate with existing & potential customer client leads to develop, design & create solutions for various network optimization practices such Spectrum Management (NMS), facility deployments for medical equipment, Wireless RoamAbout software, VPN, Networking, Frame Relay Circuit Network (FRCN)] in a pre-sale support role as well as project management. Charged with identifying & defining customer requirements with regard to designs, interfaces and network mapping solutions.
* Managed multi-technology projects. Responsible for executing project management techniques, practices & methodologies as well as project deliverables independently & in team role environment. Negotiated project delivery terms and conditions. Writing statements of work and project plans using MS Project software to ensure projects are delivered on time and within budget.
* Develop, communicate, and monitor compliance to engineering policies and standards. Recommend, develop, technical writing specifications for RFP responses, document processes and methodologies. Implement business & service capacity management methodologies that involve rapid deployment process structures which ensured projects met specifications, integrations, business process modeling, target cost, on schedule, and remain with approved budgets....
Sr. Support Engineer
tags:
support engineer
How would you describe your time at Nortel Networks?
* Trouble-management of Magellan Passport family 6k, 7k, 15k, Shiva/Nortel 4400s for analog & digital voice, data (IP), ILS (InterLAN switching), Frame Relay/ATM, Fiber Optics (OC-192), PNNI backbone/solutions. Design LANE (circuit emulation) & encapsulation protocols over ATM, on private networks for customer implementations.
* Domestic travel to customer sites to over-see turn-ups, commissioning, pre-commissioning testing & troubleshooting for specification engineering topologies as well as fostering pre/post sales support roles accompanying Account Managers & Sales team in some cases as the subject matter expert (SME). Involved with new product solutions & test case scenarios in lab environments.
* Configure Cisco & Bay Network routers with TCP/IP networking in conjunction with Passports. Install Nortel's Network Management Systems (NMS) as well as OMS in conjunction with Solaris & HP Openview on Sun sparc/ultra workstations running on UNIX servers.
* Gained foothold on one of many projects, such as FEMA (Federal Emergency Management Administration) account by accompanying account managers to technical sales meetings and giving presentations as the subject matter expert (SME) for disaster recovery demos & trials, which captured $3.1 million in revenue for the company....
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Recommendations
Welton is an excellent Technical Support Engineer, whose excellent approach to solving technical issues has been inspiring.
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