charity wilson

Baltimore, MD

currently: Here to network


Work history

jpmorgan chase January 2006 to the present
Operations Supervisor

tags:

How would you describe your time at jpmorgan chase?

Supervised staff of up to 55 employees within 6 operations departments.
Ensure remittance payments are processed per customer's service level agreement.
Manage and maintain client services with vendor technicians.
Conduct entry and exit interviews as well as panel
interviews.
Communicate procedural changes to team.
Train, coach and develop staff to deliver high results.
Manage payroll, schedules and time off for direct reports.
... read more
the children's place November 2000 to January 2006
Operations Manager

tags:

How would you describe your time at the children's place?

Directed operations for facility generating sales in excess of $2 million annually.
Supervised staff of up to 30 sales and customer service representatives.
Recruit new hires and oversee training.
Oversee monthly resetting of retail merchandise.
Monitor and conduct daily random and semi
annual corporate audits.
Monitor monthly Profit and Loss Reports.
Trained, coached and developed staff on an on going bases.
... read more
DEB Apparel September 1998 to November 2000
Operations Manager

How would you describe your time at DEB Apparel?

Managed staff of up to 20 sales and customer service representatives.
Managed scheduling and measured associate performance.
Managed administrative process, including book keeping and office purchasing.
Assist with new store openings and merchandising.
Ensure proper opening and closing
routines.
Validate monetary deposits from $500-$10,000.
... read more

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