ReShonda Houston
Grand Prairie, TX
currently: Job hunting
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Work history
IT Billing Coordinator
tags:
analyitical and strong commun...
How would you describe your time at Cingular Wireless?
IT Billing Analyst
-Responsible for auditing and validating telephony invoices for over $2 million dollars monthly
-Analyzed and approved telecommunications invoices utilizing Bill Tamer that read bills electronically using Oracle database
-Maintained database to track invoice amounts, disputes and payments
-Maintained and updated Excel spreadsheets to log, balance account data and generate statistical summary reports as required to ensure invoices are processed and paid on a timely basis
-Compiled monthly accrual reports for all Telecom Telephony expenses
-Provided overview of accounts by corporate regions for month end accruals
-Fostered relationships with vendors via monthly conference calls
-Reviewed monthly budget to ensure that goals are met
-Managed budgets for contracted rates, AT&T usage and circuits
-Tracked and filed disputes with vendors concerning erroneous charges
-Validated services and addresses with vendors
-Maximized cost savings to the company by evaluating alternatives to current services... 
AQUENT
December 2001 to June 2002
Billing Analyst
tags:
analyitical and strong commun...
• audit tracking
How would you describe your time at AQUENT?
-Researched failed EDI transactions to determine root cause and facilitate/communicate/test/document resolution
-Performed audits on billing operations processes to identify gaps and implement process improvement plans
-Meter configuration, trouble shooting, tested, strategic planning, training support, documentation, process implementation
-Reviewed customer bills for general accuracy of meter readings and bill dates
-Created and corrected on-line bills from system generated error lists, both on-line and paper
-Updated and maintained customer account records, including but not limited to; addresses, mailing addresses and rates
-Activated and corrected bill accounts utilizing information located on the Ercot Web Portal
-Trained new employees on quality assurance process
-Business Analyst skills used to assist in establishing and optimizing billing policies
-Updated customer bills utilizing Adobe Acrobat and CISPlus...
Genuity
February 2000 to March 2001
Account Consultant
tags:
project management; leadership
How would you describe your time at Genuity?
-Oversaw activities of five individuals managing over 14 projects for AOL customer
SPECIAL PROJECT: TBS Backlog Project Team Lead to oversee the migration of 14000 circuits into TBS. Produce technical documentation that outlines project definition. Identify and request appropriate resources. Assure timely adaptive action is taken to ensure successful project completion on-time. Coordinate management and technical decisions. Trained and assisted team on order entry
-Subject Matter Expert (SME) on the CPI Team (Continuous Process Improvement Team)
-TBS (Telecom Business Solution) trainer for order entry
-Subject Matter Expert (SME) for issue resolution for TBS
-Lead for data entry of circuits into TBS
-Investigated; resolved and/or escalated implementation issues as reported by customers, account teams and management.
-Ensured delivery of a maintainable end to end service
-Primary contact for three different major customers (MCS/ADSL, IPT TELECOM, MCS/DIALINX)
-Tracked all customer circuit order requests to ensure timeframes for expected installation dates are met
-Issuance of FOC (Firm Order Commitment) dates and manage end to end services are delivered
-Provided status on weekly conference calls to lines of business
-Developed, tracked and implemented network build-out projects,
-Ordered circuits and equipment, scheduled and coordinated network -upgrades, updated databases and documentation
-Responsible for directing all efforts in preliminary evaluation with all necessary parties involved
-Managed day to day activities on customer circuit, equipment requests and access capacity
-Maintained weekly status reports on customer projects on pending and open orders...
Lead Network Provisioner
tags:
account management and custom...
How would you describe your time at SABRE and American Airlines?
-Engineer solutions of circuit connections for the support of customer requirements
-Liaison between SABRE, Inc. Network Services and customers for circuit installation and implementation
-Processed network address assignments for all orders supporting travel agencies
-Processed all orders for ISDN/Dial back up for temporary access to the SABRE Network
-Liaison to SITA/EQUANT and AT&T for resolution and escalations of all circuit related issues
-Coordinated and provisioned all domestic and international data circuit installations for airlines and non-travel agencies
-Processed all engineering request for network circuit connections (Frame Relay, X.25-X.75, HDLC, ALC etc)
-Processed port business line orders for resource expansion to support customer requests for temporary access to the network
-Provided status and tracked up to 150 circuit orders
-Coordinated and participated in educational seminars that support our internal customers with our vendors (SITA and AT&T), in a -Telecom environment
Senior Member Service Representative (American Airlines Credit Union)
-Lead to new employees for customer issue resolution
-Assisted members with account information
-Provided mortgage and consumer loan information to members
-Verified check clearance with other financial institutions
-Serviced high volume inbound phone calls
-Performed teller transactions, such as: deposits, share withdrawals, data entry of loan applications, opening and closing of the office
-Trained new employees on basic policy and procedures of teller positions...
Education
Business Management
How would you describe your time at cameron university?
College courses towards degree
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