Work history
Telephone Banker Specialist
tags:
customer service
• multi line phone system
• pc
• banking
How would you describe your time at Washington Mutual?
?? Assist customers over the phone with their bank accounts
?? Assist customer with their online banking
?? Open new accounts for customers
?? Assist business customer with their business accounts
?? Trained to assist customers with their closed accounts and being reported to collections
?? Assist customers with their retirement accounts
?? Assist customers with their cd accounts
?? Assist customers with business loans
Additional Training
?? As of September 2006 I was trained as a manager for the call center
?? Assisting customers with any and all problems regarding not only their accounts but with customer service treatment as well.
* I also have basic knowledge of Fidelity... 
RTV Clerk
tags:
multi-line phone system
• pc
• customer service
• cash register
How would you describe your time at Home Depot?
?? Train new associates
?? Keep front end clean and maintained
?? Cover phone center when necessary- taking messages, answering customer questions, transferring calls, working on customer orders on the computer, paging associates throughout the store.
?? Working in all other departments when needed
?? Working at Special Services on customer orders- putting them in the computer and taking them out when necessary
?? Working closely with management when necessary
?? Checking customers out
?? Working with vendors to obtain credit for damaged merchandise
?? Supervise front end cashiers when necessary
?? Monitor cash drawer and give associates change when needed
?? Order tills for cashiers and count cash drawer every hour...
Sales Associate
tags:
restock
• pc
• inventory
• customer service
• multi-line phone system
How would you describe your time at jc penney?
Customer Service Associate
?? Further developed and applied communications and interpersonal skills
?? Able to maintain the composure of a professional atmosphere when dealing with difficult or irate customers
?? Duties included aiding customers with shopping, ringing up customer's purchases, maintaining a clean an organized department, and stock replenishment
Additional Training
?? Have been trained for 3 years as a substitute receptionist, filling in for the main
receptionist for varying periods of time. Duties include answering a multi-line phone; message taking; occasional typing on a PC, including use of Microsoft Word and Excel and the internet; intercom announcements; answer any and all questions from customers that come into the office....
