Work history
Team Manager
tags:
supervisor experience 10 y...
• customer service
• help desk expertise
• call center customer service
• management
How would you describe your time at Stream International?
Stream provides customer service and technical outsourcing to clients globally.
Managed performance standards and managed 20 to 25 support professionals.
Conducted call-coaching training sessions each week as well as directed senior support professionals for performance.
Administered and supported career path program for support professionals as an avenue for growth and success.... 
Consultant
tags:
leadership
• self starter
• consultant
How would you describe your time at HBL Communications?
HBL Communications provides communication services through innovative cable systems to residential communities, MDUs, and proprietary cable operators.
Provide consulting services for CATV and Internet billing software.
Acquired pricing for Internet Hardware, CMTS, Servers and Cable Modems.
Implemented new customer service database....
Manager, Customer Service & Systems
tags:
leadership
• manager - it
• call center customer service
• manager - customer service
• communication
How would you describe your time at Litestream CATV & Broadband?
Litestream CATV & Broadband provides communication services through innovative cable systems to residential communities, MDUs, and proprietary cable operators.
Tailored and maintained client HOA and Property Management relations
Reconciling major accounts receivable for new home occupancy growth.
Resourced and acquired CMTS, HD/Digital Cable TV programming and head end equipment.
Procured functional facilities to build Call Center.
Managed and trained Customer Service Department.
Maintained Customer Data Base, IT, Network Operation Center facilities....
Owner
tags:
self starter
• leadership
• manager - customer service
• consultant
How would you describe your time at Purple Mountain Cleaning Se...?
Purple Mountain Cleaning Service provided cleaning services to Property Management Companies.
Owner and founder of Purple Mountain Cleaning Service.
Established working relations and accounts with property management professionals.
Organized and maintained contractors to complete contracts on a timely and professional basis....
Manager DSL Installation Group
tags:
leadership
• communication
• help desk expertise
• manager - it
• management
• manager - customer service
How would you describe your time at Jato Communications?
Jato Communications provided DSL service to Small Business and Residential customers.
Managed Network Operation Center.
Managed DSL 30 seat technical installation group.
Maintained relations with ILECS for quick network troubleshooting resolutions.
Technical Team Manager
tags:
manager - it
• computer experience
• communication
• manager - customer service
• customer service
• management
• leadership
• help desk expertise
How would you describe your time at Sykes Enterprises?
Sykes provided an outsourced Technical Help Desk supporting three divisions of General Electric.
Supplied support for three divisions of GE, Nuclear, Power Systems and Capital Fleet.
Co-managed 50 seat 24/7 technical support help desk team.
Trained clients and employee's to database standards.
Wide Area Network Duty Manager, providing authentication for connectivity and server escalations....
Education
High Scool Graduate
tags:
communication
• leadership
• self starter
How would you describe your time at Leto Comprehensive High School?
High School Diploma
