Work history
Quality Assurance Coach
tags:
sme
• call center
• qa
• leadership
How would you describe your time at Idearc Media?
Conduct call assessments on individual employees via proprietary software, using established guidelines to coach towards superior customer service.
Also conducted training sessions. Identified trends, training needs and recommendations for improvement.
Business Development Associate
tags:
cold calling
• training
• time-management
• prospecting
• sales
How would you describe your time at Staples Business Advantage?
Develop new business each month to meet and maintain revenue goals. Prospected, qualified, closed and trained new clients on Staples' Business program.
Call Center Supervisor
tags:
sales
• training
• leadership
• time-management
• call center
How would you describe your time at Medical Arts Press (a divis...?
Supervised a team of telesales associates. Assisted in restructuring the callcenter's job fair process to attract more qualified candidates. Evaluated individual and team performance. Entered weekly payroll for telesales dept. via Kronos system.
Directed monthly recognition meetings for entire call center.... 
Call Center Supervisor
tags:
training
• prospecting
• time-management
• sales
• leadership
• call center
• cold calling
How would you describe your time at IKON Office Solutions?
Hired, trained and developed a team of entry-level inside sales professionals. Evaluated daily, weekly, monthly incoming call data to staff the team effectively. Monitored call volumes and other aspects of Workforce Management. Implemented selling campaigns to develop team's sales skilss and increase revenue. Processed all HR paperwork required for my team members as wel as weekly payroll. Conducted individual and team meetings to coach to performance....
Education
Human Resource Management
How would you describe your time at western governors university?
Am currently completing coursework towards a degree in HR management.
Interior Design
How would you describe your time at University of Minnesota?
Completed some coursework towards an Interior Design degree.
