Martha Rice

San Francisco, CA

currently: Job hunting

Answers from Martha

How would you describe your dream job in 10 words or less?

A company that allows me to grow myself and the company

Posted @ 04:18PM, January 03, 2009 by Martha Rice | Permalink
Answer this question | See all answers for this question

Work history

symantec March 2007 to November 2008
Sr. Financial Analyst

How would you describe your time at symantec?

Developed and managed all aspects of the Accounts Receivable function. Developed a monthly process for Professional Services billing to ensure all hours are captured and invoiced. Established the process for all Maintenance Renewals to be identified and processed monthly. Reviewed all contracts to ensure SOP 97-2 compliance for all elements within review. Worked closely with sales on the communication process with our customers to ensure complete customer satisfaction.... read more
De Lage Landen February 2005 to December 2006
Director of Collections

How would you describe your time at De Lage Landen?

Directed and managed a Portfolio of $3.3B; successfully worked with multiple Office Equipment vendors to ensure successful strategic initiatives. Directed Customer Service and Asset Management in developing unique processes for our customer base. Managed 40 team members from Small Ticket to Government and Major Account customers. Redefined distinctive capabilities of the cash application process to offer a new competitive essence for the collection team. Initiated business simplification initiatives to best utilize team members in collection strategies.... read more
Ikon Financial Services May 2003 to January 2005
National Collections Manager

How would you describe your time at Ikon Financial Services?

Managed a Portfolio of $5.2B in receivables. Successfully hired, trained collections staff, along with developing and reorganizing the structure for the district collections teams of 50 staff members. Managed the Major Account collection teams of 80 staff members with steady communication and constant strategy changes in order to lower delinquency to record levels and maintain these levels. Mentored new supervisors: developed their supervisory skills, built their confidence to develop and manage new teams.... read more
CIT Group October 2000 to November 2002
European End Of Lease Manager

How would you describe your time at CIT Group?

Led Project Implementation and maintained processes and procedures for End of Lease within Europe with a portfolio size of $10M in assets. Managed the day-to-day operations. Staffed a consolidated facility with 30 staff members from 7 European countries. Liaised between Customer Service, Collections, Asset Management and Lease Administration. Directly managed the relationship of 3 core vendors and the 30 top tier customers to establish procedures between CIT, Vendor and Customer. Key goals were to enhance customer relations, staff motivation and internal cohesion between departments and company profitability.... read more
Dell Financial Services July 1997 to September 2000
End of Lease Manager

How would you describe your time at Dell Financial Services?

Developed the Project for the creation of the End of Lease department for Dell Financial Services. Recruited, staffed and trained a team of 15. Presented process and procedures directly to large corporate customers, to ensure customer satisfaction at End of Lease. Established excellent working relationships between End of Lease and Sales to communicate a positive message to the customer.... read more
dell computer July 1992 to July 1997
Collection Team Leader

How would you describe your time at dell computer?

Managed a portfolio of $15M in receivables for the Top Tier customer base. Initially hired as a Collection representative to monitor and collect on past due receivables from our Top Tier customers. Within 2 years promoted to Team Lead based on performance. Implemented procedures for Collections team. Led a team of 10 collectors using new procedures to enable the collectors to have the most current information on past due accounts. Partnered with Internal Systems to produce a system with which collections could monitor past due accounts automatically. Led day-to-day operations in collections as the first line of escalation on challenging accounts.... read more

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