Work history
AML Compliance Analyst
tags:
leadership
• user acceptance testing
• liason between management and...
• technical writing skills
• research and analysis
How would you describe your time at Western Union?
* Conduct research and analysis of critical issues to reduce potential Anti-Money Laundering, Fraud, Terrorist Financing,and other associated risks related to Western Union by incorporating knowledge and understanding of the Bank Secrecy Act and US PATRIOT Act.
* Prepare domestic, and international regulatory and analytical reports and statistical summaries on suspicious subjects and agents.
* Perform user acceptance testing on new software client upgrades, and utilize technical writing skills to document.
* Execute as liaison between management and employees for planning team-building events, philontropic fundraisers, and coordinating group learning initiatives.
* Identified an extremely high risk corridor for potential terrorist financing while conducting a research initiative. This discovery led to a change in the processes used to manage and measure risk to Western Union.
* Joined Business Marketing Association (BMA).
* Joined Toastmasters International.... 
Central Office Fault Isolation Specialist
tags:
account representative
• troubleshooting of telephony ...
• account manager
• competitive analysis
• technical writing
How would you describe your time at Rhythms NetConnections?
* Designated subject matter expert during investigations of copper loop quality issues to expedite resolutions during product installations at consumer premises.
* Provided sales support in upgrading products and services to consumers upon successful implementations.
* Appointed escalation contact for individual DSL installations in jeopardy of failing.
* Coordinated the remote testing, implementation and installation of DSL lines for Rhythms Power Internet product customers....
Network Operations Engineer III
tags:
crisis management
• technical troubleshooting
• relationship building
• conflict resolution
• negotiation
• work flow management
How would you describe your time at MCI (Formerly Rhythms NetCo...?
* Developed a new policy to refine the installation and turn-up processes of new circuits, producing a $200,000 savings upon implementation.
* Introduced a new policy to transport existing services from other MCI facilities into the OnNet DSL facilities, resulting in $1.5 Million in savings when completed.
* Assumed additional day-to-day responsibilities when MCI bought Rhythms out of bankruptcy in 2001.
* Managed the daily workflow for the team, ensuring all issues were worked to resolution in accordance with respective customer service level agreements.
* Constructed solid working relationships with remote technicians, increased productivity and efficiencies, resulting in additional cost savings.
* Utilized negotiation, and conflict resolution and management skills in a liaison role to resolve customer and technical support issues with high level customers, management and technicians in a fast paced and highly intense environment.
* Collaborated with remote technicians during the implementation of new co-locations and equipment during expansion of the MCI OnNet DSL network....
Activation Representative
tags:
background check evaluations.
• customer service
• troubleshooting
How would you describe your time at Nextel Communications?
* Improved customer service and satisfaction rates by bringing failure points to the attention of other departments and indirect dealers.
* Evaluated customers for new Cellular phone service, which included running and interpreting credit checks.
* Programmed customer cell phone(s) via use of remote configuration equipment, which required customer interaction and remote troubleshooting....
Education
Master of Applied Science, Technology Management
tags:
project management
• competitive intelligence
• market analysis
• technology aquisition
• product management
• marketing strategies
• marketing research
• product development
• technology management
• strategic alliancesmanaging k...
How would you describe your time at University of Denver?
Earned Master of Applied Science from the University of Denver. Skills learned were in project management, competitive intelligence, technology aquisition, managing knowledge workers, market research and building and maintaining strategic alliances.
Journalism, Minor in Speech Communications
tags:
presentations
• radio station internship
• speech communications
• news writing
How would you describe your time at University of Northern Colo...?
Order of Omega Honor Society, Inter-Fraternity Council, Founding Father of Delta Tau Delta Fraternity Chapter, Rugby Player, worked for the university's telecommunications department
