CFS
August 2003 to January 2007
Process and Quality Improvement Specialist
tags:
market analysis
• business analyst
• process & productivity improv...
How would you describe your time at CFS?
Aug '05 to Jan '07: Helped Facilitate Sales Reorganization & Integration of Foreign Subsidies in North and South America, helping to raise EBITDA to 8%
o Prompted a 20% efficiency savings in Sales FTE's for Americas Region, 35% in Europe and 10% in AOA by conducting a global market segmentation based out of Bakel, Netherlands
o Helped position the N.A. Sales Director to improve sales from $48MM in 2005 to $62MM in 2007 by coordinating a global team to prepare and integrate "Key Customer Planning" into sales processes and integrating a new CRM system for managing activities and forecasting
o Broadened "Key Customer Planning" multi-nationally by integrating processes of South American subsidies with regional practices, strengthening cultural relations, conducting on-site trainings, and building relations
Aug '03 to Dec '05: Helped raise regional EBITDA from 2% to 4%
o Prompted collection of over $180k in unidentified billable orders, and solved tracking problems leading to unbilled orders by implementing processes and tools for managing Tooling Orders
o Reduced Non-Billable and Warranty services by developing and training reporting processes and crafting reporting policies
o Facilitated reductions in traveling technicians' expenses by analyzing individual expenses and providing recommendations to executive management and service managers
o Improved overall performance and communication within Technical Services by reducing paperwork, standardizing administrative functions & processes, implementing e-filing, implementing KPI reporting, and collecting customer surveys
o Instigated sales process reviews and training by charting processes and issues in activity cycles: Prospect to Order; Manufacturing to Installation; & Installation to Payment... 
Service Manager
tags:
business planning and improve...
• entrepeneurship and business ...
How would you describe your time at Bocotek?
May '01 to Aug '03: Provided support to the owners in growing the company from $150k to $280k in annual revenue and increased percentage of billable hours from 20% to 35% of revenue.
o Managed scheduling and operations for the service department
o Developed and maintained customer relations through networking and targeted promotions
o Provided onsite and offsite support for technical repair
o Developed an E-commerce website...
