Work history
Regulatory Consultant
tags:
mediation
• hard worker & quick learner
• organization
• complaint
• customer service
• computer experience
How would you describe your time at Florida Department of Agric...?
Duties and responsibilities include Duties and responsibilities include enforcing regulated statutes. Prepare administrative complaints, final orders and settlement agreements for Supervisor signature to businesses explaining violations. Prepare and send correspondence regarding other related areas. Handle incoming phone calls regarding a variety of issues maintaining professionalism and often times diffusing a situation with an angry business person. Currently serve as team leader for the Regulatory Consultant Team, which include setting meetings, preparing agendas, chairing the monthly meetings, communicate with team members and supervisors on procedural changes within the Department. Assist members of other teams when requested. Assist with special projects as needed. This position works with very little supervision.... 
Regulatory Specialist III
tags:
creative
• mediate complaints
• independent worker and/or tea...
• professional phone skills
How would you describe your time at Florida Department of Agric...?
The duties and responsiblities of this position include reviewing and processing complaints on regulated and non regulated areas, determine if any violations of the law has occurred in a timely manner. Handle telephone inquiries professionally and calmly, even when the consumer is unhappy with the outcome of the informal mediations. Serve as team leader for the Bureau of Mediation and Enforcement, which includes setting meetings, communicating with team members on procedural changes affecting our work areas. If work load allows, I seek other projects from co workers or assist other team members with their work loads. I have used my creativity to make charts for each regulated program to track the Bureau's goals....
Senior Consumer Complaint Analyst
tags:
computer experience
• mediate complaints
• creative
• strong organizational skills
• independent worker and/or tea...
• team leader and team player
How would you describe your time at Florida Department of Agric...?
I was instrumental in developing and maintaining the Paradox database for use by the Lemon Law Section. I was responsible for compiling statistics, information and necessary data for the correct and timely preparation of reports. I performed audits on the Better Business Bureau's Autoline Program which involves both physical and electronic auditing procedures. As part of the Lemon Law team, I answered calls from the hotline in a timely and professional manner. I was often assigned projects outside the scope of the position, ie composing for final approval the personnel selection modules and developing methods for reporting Performance Based Budgeting....
Senior Clerk
tags:
independent worker and/or tea...
• computer experience
• hard worker & quick learner
• professional phone skills
• strong communication skills (...
How would you describe your time at Florida Department of Agric...?
I served as the sole secretarial support for the Business Opportunity Section. I was primarily responsible for responding to inquiries regarding this statute from consumers and businesses. I reconciled and deposited registration monies for the section. Reviewed and issued Advertising Identification Numbers for franchises filing an exemption in this state. I prepared reports for other agencies on activities within the section and complaint trends. I prepared and tracked correspondence to unregistered businesses and reconciled information necessary for the monthly reports to supervisors....
Senior Clerk
tags:
professional phone skills
• customer service
• independent worker and/or tea...
• team leader and team player
How would you describe your time at Florida Department of Agric...?
I served as secretarial support for the Solicitation of Contributions Section. Prepared and maintained registration forms for the section, tracked inquiry letters mailed to unregistered charities. Prepared investigative reports for review and action. Mailed copies of financial reports to interested parties, answered a consumer hotline for the Department....
