Robert Rivelli

Tampa, FL

currently: Job hunting

Robert has 2 recommendations and 2 contacts.

Answers from Robert

What's your ideal role within an organization?

A Business Professional/General Manager position of an organization that values the development of others and performance requirements as tools to further its success and profitability.

Posted @ 04:56PM, August 01, 2007 by Robert Rivelli | Permalink
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Work history

Quest Diagnostics January 2007 to the present
Team Lead

How would you describe your time at Quest Diagnostics?

* Managed team in customer service billing call center
* Responsible for training, development and productivity
* Able to keep a group on track and moving toward the achievement of goals
* Synthesized a variety of information, developed the best course of action and resolved problems assertively
* Performed quality monitors on inbound/outbound calls to provide feedback to CSR's
* Responsible for mid-year and yearly performance reviews of team as well as daily coaching and counseling
* Handled escalated patient calls... read more
Ford Motor Credit Company February 2004 to January 2007
Account Maintenance/Collections

How would you describe your time at Ford Motor Credit Company?

* Manage delinquent accounts with focus on customer contact and resolution
* Minimize expenses through effective use of resources and time management
* Convey challenging messages to all customer types
* Participate and perform in a call center environment with a team atmosphere
* Service customers and dealers promptly and courteously
* Use creativity in locating debtors... read more
sitel/gm May 1999 to January 2004
Team Manager

How would you describe your time at sitel/gm?

* Managed numerous teams and departments in customer service call center
* Responsible for training, development and productivity of financial reimbursement team for General
* Motor's customer service company
* Able to keep a group on track and moving toward the achievement of goals
* Synthesized a variety of information, developed the best course of action and resolved problems assertively
* Coordinated employee shifts, schedules, reviewed resumes and interviewed support staff
* Performed quality monitors on inbound/outbound calls to provide feedback to CSR's
* Implemented the company news letter
* Requested by GM to head up operation from ground up... read more
beech street January 1998 to May 1999
VP Assistant

How would you describe your time at beech street?

* Executed a myriad of supervisory and administrative support functions for managed care company
* Managed numerous teams and departments within the health care realm
* Hired from Temp Agencies for various projects
* Completed performance reviews
am south bank January 1997 to January 1998
Financial Service Accociate

How would you describe your time at am south bank?

* Served as sales and service expert in a national financial institution
* Promoted, sold and cross sold AmSouth Bank's financial products and services
* Able to perform all duties assigned by all levels of management in a timely manner
* Advisory for other associates to keep them focused on the customer and all aspects of the banking industry... read more
Continental Airlines August 1994 to January 1997
Reservationist/Team Lead

How would you describe your time at Continental Airlines?

* Answered and documented incoming calls into a call tracking database
* Provided world class customer service to company's customers on each and every call
* Interviewed customers to determine travel dates, destinations, and budget requirements
* Plan itineraries based on customers travel needs
* Provided information on local customers, points of interest, and monetary exchanges, if needed... read more
ross dress for less February 1991 to August 1994
Assistant Manager

How would you describe your time at ross dress for less?

* Responsible for inventory, budgeting and expense control for Retail Corporation
* Recruited, selected, and trained all store personnel
* Completed performance reviews, monitored attendance, and directed workflow
* Identified and resolved sales deficiencies, increasing sales from 1.4 million to over 6 million in less than 15 months
* Organized, set up, merchandised, and opened this facility... read more
the may company February 1988 to June 1991
Department Manager

How would you describe your time at the may company?

* Communicated with buyers to acquire needed goods for department in accordance with fashion trends
* Monitored sales and turnover
* Carried out all phases of the corporations administrative and supervisory requirements
* Success reflected in consistently exceeding quality, timeliness and unit cost goals... read more

Education

university of akron August 1989 to May 1991
Business Management
kenmore h s September 1970 to June 1973
Diploma

Robert's Network

Jackie Haywood
Octavia Evans

>> See all contacts (2)

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Recommendations

Octavia Evans
Octavia Evans

Robert Rivelli is a very hard working and dedicated person. He always goes above and beyond what is required of him. He would be a wonderful asset to any company. Not only internally but also externally. I highly recommend Robert Rivelli for any position he applies for due to the fact he is a wonderful assest for a company to obtain.

Jackie Haywood
Jackie Haywood

I have worked with Robert Rivelli over the past 5 years as his Manager and also as a co-worker. Robert is very organized, detail oriented and a great motivator of personnel. He is reliable, prompt and is proactive in his problem solving abilities. He is an asset to any organization that he is involved with and brings much experience and success to the role as a management employee.

>> see all recommendations