Work history
Sr. Business Analyst
tags:
marketing & buiness development
• business analysis and modeling
• works well independently and ...
• system development
• experience with internal and ...
• sales & operational experience
• excellent problem solving skills
How would you describe your time at Manheim\OnlineVehicleExchange?
I have held several roles within the Manheim organization. I currently work as the Sr. Business Analyst and I develop processes for all business needs and rules; in addition to gathering information for future business intelligence database platforms. I am responsible for developing detailed system specifications for all database enhancements and overall system processing. I am responsible for report development and design for operational metrics. I create user manuals and procedure guidelines, with the assistance of higher-level project leads and management - which are updated during additional system enhancement of requirements, acceptance testing, process change, and other compliance standards. During the the development process, I document and track defects and issues found during testing, to ensure quality control and adherence to project requirements. I develop maps of current and prospective customer for our Sales and Marketing teams. As a Manheim Consulting team member I created presentations, business plans and ad hoc reports used to increase customer attendance and identify top prospective buyers and sellers for account managers. Provide analysis on customers and overall market segments. Performed buyer analysis and account reviews to identify strategic opportunities for existing customers. I also develop weekly, monthly and quarterly scorecards to show data trends for internal and external customers. Perform retention analysis to help drive increased ROI for existing customers. Provide pricing and competitive analysis. Responsible for mining databases for operational insight and strategic direction. Monitor Buying, Selling, Listing and Bidding Behavior for our online site.... 
Sr. Project Coordinator
tags:
business analysis and modeling
• system development
• data analysis
• excellent problem solving skills
• report writing
• sql expert
How would you describe your time at Primerica?
Prepared detailed specifications, worked with users, conducted problem analysis and submitted recommendations for a solution. Developed and maintained several relational databases, used to create ad-hoc reports for agent education department. Provided data analysis, key findings and ad-hoc reports for Senior Management team. Documented procedures and processes relating to reporting requirements thru research and analysis. Developed creative yet practical solutions to complex technical and operational problems. Used ability as a skilled technical and operational specialist in accordance with company policies and procedures to complete complex technical and operational tasks in creative and effective ways. Worked with other System Analysts and Project Managers on data quality issues, test plans and cross-functional requirements gathering to eliminate inconsistent information. Worked with the Data Warehouse team on reporting needs as identified. User Dashboard Development and Ad-Hoc reports. Reviewed all available project documentation to determine plan for requirements collection and management, and help create time estimates for project completion.
Create test plans and matrices based on documented software project requirements. Managed and performed test case scenarios conducted to ensure compliance with user and mandated state requirements. Documented and track defects and issues found during testing to ensure quality control and adherence to project requirements. Interfaced with software project team and program team members to assist in all aspects of requirements and testing activities. Assist with solving quality problems by interfacing with all project development members and product-line project activities. Worked with Senior Management to define and supply required resources for the timely completion of requirements and test process within the project. Created user manuals and procedure guidelines, with the assistance of higher-level project leads and management - which were updated during additional system enhancement of requirements, acceptance testing, process change, and other compliance standards....
Transportation Customer Service Rep
tags:
account management and custom...
How would you describe your time at UPS Worldwide Logistics?
Responsible for coordinating logistics and tracking shipments for large corporate accounts.
Processed account receivable for large commercial accounts.
Established business relationships with commercial account managers in order to provide exceptional customer support. Provide administrative support and developing ad-hoc reports....
Help Desk Support
tags:
help desk analyst tech suppor...
How would you describe your time at Lanier Worldwide?
I was the first line of support for customers and field technicians experiencing technical difficulties.
Researched and provided technical solutions to on-site technicians and customers concerning fax, copiers and IMS systems. Dispatched level two technicians to customer sites when applicable.
Used Lotus Notes to identify escalating technical difficulties and track ongoing customer status.
Administrative support for the Customer Support/Technical department....
Education
Computer Information Science
tags:
system development and design
How would you describe your time at DeVry University?
Developed skills as a system developer which included C+, ASAP, Cobol, DB2, SQL, Oracle, Visual Basic. Graduated in June 2002 with a B.S. degree in Computer Information Science.
