Work history
Director, Technical Operations
tags:
technology infrastructure
• open source
• director operations
• startup
• ecommerce
How would you describe your time at Qvisory?
Responsibilities included: Overseeing final development of the ecommerce platform upon which Qvisory would launch its products and services; Developing a scalable architecture to support the website, front-end to back-end; Build out and lead the technical organization; Define and maintain capital and operational budgets.
* Developed target Technical Operations budget and organization structure.
* Developed capacity planning model for performance and scalability.
* Worked with business partners to established initial standards for secure, flexible partner integration.... 
Director, Global Data Center Operations
tags:
ecommerce
• vendor selection
• leadership & team-building
• datacenter design
• director operations
• technology infrastructure
• rfp
How would you describe your time at Expedia?
Responsible for integrating and transforming previously diverse teams into a distributed world class operations team; Developing and delivering enterprise technology services to all of Expedia, Inc; Providing technical and organizational leadership to geographically dispersed third tier technical support teams; Planning and forecasting operational and capital budgets.
* Consolidated previously disparate operational budgets for substantial annual savings. Contributed to overall annual savings of more than $13 million.
* Drove initiatives to improve operational processes and controls. Eliminated potential deficiencies, helping to ensure the successful outcome of company's Sarbanes-Oxley compliance audit....
Director, eCommerce Site Management
tags:
director operations
• ecommerce
• leadership & team-building
How would you describe your time at Expedia?
Directed the teams chartered with deploying and supporting eCommerce web sites, applications and business reporting infrastructure for all Expedia.com Points of Sale worldwide. Responsible for meeting performance and availability SLAs of Expedia's eCommerce environments.
* Led cross-team initiative to improve stability and service levels of a critical ecommerce environment. Identified and isolated chronic issues responsible for missed SLAs and substantial loss of revenue; Drove short-term and intermediate solutions, reducing revenue loss by more than $1M and improving service availability by approximately 3%.
* Identified factors responsible for poor Render Quality metrics in key European Points of Sale; Drove fixes which improved service levels by as much as 10% and exceeded established SLAs....
Staff Manager & Sr. Consultant
tags:
technical consultant
• technology infrastructure
• project management
• leadership & team-building
How would you describe your time at Codesic Consulting?
Provided consulting, project management and hands-on implementation of client projects delivering solutions which include ITIL/IT Service Management, Disaster Recovery Planning, Security Planning & Architecture, Sarbanes-Oxley Compliance, and Knowledge Management & Document Collaboration.
Director, Network Operations
tags:
ecommerce
• director operations
• director network
• technology infrastructure
• datacenter design
How would you describe your time at Infospace?
Directed the planning, implementation and operation of the company's networks, systems and physical infrastructure across multiple North American and International sites. Worked closely with business partners and customers to implement new services, address issues, and provide stellar service. Key player in establishing InfoSpace as reliable business partner by providing high-availability services backed by Service Level Agreements. Successfully accomplished critical initiatives that were key to business partnerships, revenue growth and cost avoidance. Managed annual budget of approximately $6 million.
* Determined opportunity for cost savings with top Internet provider. Renegotiated network services contract to reduce bandwidth costs by 30%, saving $750,000 and maintaining 'win-win' perception.
* Led engineering teams in design and implementation of data centers engineered for scalability, high-availability and performance. Achieved standards for security and reliability, allowing company to establish strategic e-commerce and wireless partnerships.
* Consolidated multiple networks and hundreds of servers in disparate locations. Reduced average recurring costs for hosting and communications by 25%.
* Led project to implement Content Distribution of graphics and streaming media. Improved site performance as much as 50%. Provided capability to respond quickly to business demands in a cost-effective manner.
* Established processes for change management and version control. Eliminated virtually all outages resulting from human error, achieving consistent availability above 99.99%.
* Developed model for estimating Cost of Service, which calculated capital and recurring costs for new and existing business initiatives. This was a key factor in determining potential profitability of new business and acquisitions....
General Manager, Networks
tags:
call center
• data networks
• data center architect
• voice networks
• wireless
How would you describe your time at Western Wireless?
Responsible for planning, implementation and support of the company???s computing and communications environments. Implemented and supported communications infrastructure for multiple large call centers. Managed multi-million dollar budgets across geographically diverse locations.
* Negotiated contract for telecommunications services, achieving annual savings of $1 million.
* Led project to design and implement 65,000 sq. ft. data center and Customer Care call center in New Mexico. Managed entire project, which was completed within budget and prior to deadline.
* Implemented telephony applications to deliver account information to the CSR along with customer call. This reduced hold times, improved customer service and lowered telecommunications costs.
* Implemented predictive dialing systems to automate selection and dialing process for financial services. This increased agent productivity by eliminating time-consuming manual processes....
Manager, Network & Systems
How would you describe your time at Western Wireless?
Developed and led diverse technology teams comprising more than 30 Information Technology professionals responsible for engineering, implementing and supporting all computing and communications infrastructure and services.
* Led project to implement enterprise data network providing LAN and WAN access to distributed regional offices, sales offices and cellular switch locations. This improved process and accuracy for collection of call detail records, which were critical to company???s revenue.
* Designed and implemented communications infrastructure of regional, engineering and sales offices in six new markets. This was a key component in the strategy for early, rapid launch of VoiceStream PCS (now T-Mobile) services in those markets.
* Managed relocation of corporate headquarters. Managed all technical and security aspects, including data center and office build-out, telecom, server and network requirements. Migrated data center and equipment for 300+ employees, over one weekend, with minimal impact....
Bruce has
