Answers from Joseph

What are you most passionate about?

In the emplyment setting, treat everyone as a customer, communicate and understand specific needs and focus on goals making them more attainable.

Posted @ 10:59PM, July 24, 2007 by Joseph Ouellette | Permalink
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Work history

brown university January 2003 to November 2006
Registration Coordinator & Foreign Student Services

tags:

How would you describe your time at brown university?

Maintain data integrity for applications and data feeds

Coordinated all aspects of summer registration, orientations and available resources

Support/process all international student documentation for F1 Visa/managed D-base

Research and reply to customers (phone and e-mail 8k per
year)

Trouble shoots customer-reported problems; tracks and resolves these issues

Communicate regularly with end-user groups (brown depts.. and vendors)

Coordinate user acceptance testing of new systems

Chair, prepare and organize department meetings with Brown community for services

Works with developers to fix system issues (Brown online app. Homegrown d-bases)

Write and maintain end-user documentation for system enhancements and changes

Understand the end-user's jobs (brown employees) and the business impact of the systems

Advocate for end-user's needs to increase productivity

Perform admin functions for all of the Applications group

Work with the Help Desk with troubleshooting application installs and end user support

Write and calculate weekly and annual reports
... read more

Education

Bryant University September 1996 to the present
BS CIS

How would you describe your time at Bryant University?

Writer at the Archway (school newspaper)
newbury college July 1989 to May 1996
AS Management

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