Work history
Adv. Support Engineer
tags:
embedded linux
• customer service
• software & linux
How would you describe your time at Pillar Data Systems?
* Replicate, characterize, and drive corrective actions of escalated customer issues by working
closely with cross-functional organizations (Technical Support, Development, QA, Operations,
Manufacturing).
* Analyze system logs to identify potential root cause and new problems that require escalations
to Development.
* Create reproducible test cases, file bug reports, and coordinate delivery of fixes.
Responsible for escalation documentation and authoring knowledge base articles.
* Define and drive requirements of new product diagnostic and serviceability features.
* Act as a remote technical resource for Pillar and partner field support, sales and professional
services groups to ensure proper support delivery.
* Provide management and coordination skills to ensure customer satisfaction in any customer
situation.... 
tags:
platform development
How would you describe your time at Quantum?
* Responsible for porting and maintaining AMD64/X86_64 2.6 kernel code to Linux SUSE OpenSSI.
* Responsible for porting and maintaining UDEV and Multipath-tools into the Linux SUSE Cluster environment.
* Develop and design features and functional changes for SUSE OpenSSI for Quantum/ADIC Products.
* Maintain and write RPM spec.files for Linux OS and applications.
* Isolate, define and fix bugs found during engineering and development testing.
* MKS source control user...
adic
July 2006 to January 2007
Software Engineer 5
tags:
system platform development
How would you describe your time at adic?
* Responsible for porting and maintaining AMD64/X86_64 2.6 kernel code to Linux SUSE OpenSSI.
* Responsible for porting and maintaining UDEV and Multipath-tools into the Linux SUSE Cluster environment.
* Develop and design features and functional changes for SUSE OpenSSI for Quantum/ADIC Products.
* Maintain and write RPM spec.files for Linux OS and applications.
* Isolate, define and fix bugs found during engineering and development testing.
* MKS source control user...
tags:
file systems
How would you describe your time at Hewlett Packard?
* Develop and design features and functional changes to UDF File System Development.
* Development and design verification programs for the UDF File System.
* Perform testing and verification of design and functional changes.
* RCTST Triage Representative for ESTL VM
* Develop and design features and functional changes to HP-UX Virtual Memory System.
* Perform testing and verification of design and functional changes....
Compaq
October 1997 to October 2002
Software Engineer 5
How would you describe your time at Compaq?
* Isolate and correct problems reported by quality assurance testing and customer logging desk.
* Develop and design features and functional changes to TRU64UNIX Virtual File System, the Cluster File System and the UNIX File System to support emerging hardware architectures.
* Perform testing and verification of design and functional changes.
* Manage problem assignments for the file systems....
Software Engineer 5
How would you describe your time at digital equipment?
* Departmental Consultant Engineer representing the company on site during critical customer outages.
* Provided consulting, crash analysis and problem management to other engineers in the department and in the field.
* Provided liaison consulting support between Oracle and Digital Equipment Corp. during joint customer outages.
* Co-developed and participated as project leader and team member of the USEG Digital UNIX Support Team program.
* Small and medium range hardware system on site customer support.
* Multi-operating system support (VMS, RSTS, RSX and ULTRIX).
* OME (Other Manufacturer Equipment) support....
John has
