Matt Roach

New Castle, PA

currently: Job hunting

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Answers from Matt

If you could choose, what city would you most like to live/work in? Why?

I will work in any City

Posted @ 01:30PM, May 17, 2007 by Matt Roach | Permalink
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Work history

Bluecurrent April 2005 to March 2007
Implementation Manager

How would you describe your time at Bluecurrent?

Managed deployment of servers to over 600 locations in the
Chicago Public School System
* Led a team to develop deployment procedures for a
refresh of over 15,000 PCs nationwide
* Trained techs and clients on how to use Bluecurrent web based
software
* Created various Deployment Guides
* Supported an asset management system consisting of over
100,000 assets
* Supervised technicians onsite and remotely managed
techs offsite
* Worked with development to customize the Bluecurrent software for each client
* Traveled over 80% of the time nationwide
* Responsible for weekly expense reports and maintaining the
proper amount of resources at each site to stay on budget
* Worked directly alongside management from Dell, Honeywell,
Boeing, Aon, CSC, Citicards and Chicago Public Schools... read more
TallySoft August 2004 to April 2005
Help Desk Technician

How would you describe your time at TallySoft?

* Worked with a team of technicians to provide first level support to over 100 clients throughout the US and Caribbean
* Answered phone calls and emails from clients having problems with the TallySales Cash Register and back office system
* Diagnosed the issues the clients were having and tried to resolve them in a timely manner or escalated the issue
* Provided onsite and over the phone training to clients
* Worked along side development in testing and implementing changes to the system
* Designed and printed gift and merchandise credit cards for clients
* Documented all of the phone calls and emails using an in house issue tracker application
* Provided 24 hour support being the on call technician
* Traveled to New Mexico, Colorado, St. Lucia and St. Vincent... read more

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