Work history
Service Advisor
tags:
type a new skill tag here
• type - 50 wpm
• pc / mac
• customer service
• automotive
How would you describe your time at Ray Price Motors?
* Perform daily service advisor functions
* Factory certified Honda service advisor, Ford service advisor
* Primary service advisor for Honda, backup for Ford, Volvo, Mazda
* Developed procedure that Increased CSE for Honda, Utilizing video
* Schedule daily work flow
* Monitor all repair orders
* CSE rating of 93.5
* Average 15-20 repair orders daily
* Average 2.6 hours for domestic and 1.6 for imports hours per ro
* Provide outstanding customer service... 
Service Manager & Parts Manager
tags:
supervisor
• management
How would you describe your time at Pleasant Valley Motors?
* Five Star Trained for 2005.
* Certified Service Advisor 2004
* Created small business blog which increased sales in the first
month of use by 25 percent.
* Researched service menu program for other store this saved thousands
on printing costs and time
* Perform all parts duties
* Supervise a team of 4 technicians all diesel certified
* Manage marketing
* Manage daily workflow, perform cashier functions
* Manage Training
* Increased labor profit by 65 percent
* Average 95% CSI
* Input warranty claims daily
* Average 1.9 labor hours per Repair Order
* Write up 14 Repair Orders Daily...
Assistant Service Manager
tags:
dispatch
How would you describe your time at Rinehart Chrsyler Dodge?
* Lead a team of 3 technicians, Supported an additional team of 4
technicians. 3 Diesel Certified.
* Managed daily workflow.
* Averaged CSI 94%
* Wrote up to 25-30 repair orders daily
Technical Support
tags:
technical support
• help desk
• kensington and gravis products
• windows and mac
• microsoft office products
How would you describe your time at Daytimers?
* Supported Help Desk for second shift call center, which included over
200 client pc's running Windows 2000
* Supported four additional companies, Day-timer Software, Kensington
Hardware, Gravis Gaming and Kensington Imaging (Call Center Environment)
* Resolved a wide range of computer related inquires
* Inventoried hardware and software for entire company
* Increased productivity by emailing customer's common fix's, this lead
to the creation of a rule based application in Outlook. Which in turn
increased productivity by 60% for the department.
* Promoted four times within a five year period.
* Trained new employees on Day-timer Software, and Kensington Hardware...
Parts Specialist
tags:
parts counterman
• reynolds and reynolds
• customer service
• body shop ordering
How would you describe your time at Bennett Toyota?
* Involved in wholesale, retail and technician parts sales.
* Responsible for ordering parts using AS/400 and Reynolds&Reynolds
* Increased parts sales by 15% by calling new garage's and body shop's
* Reorganized entire inventory making it easier to locate parts on
shelves
* Developed procedure to have parts waiting for technician's before
arrival at parts counter
* Increased customer satisfaction and profit by going online to
collaborate with over 45,000 technician's world wide to help solve
difficult auto repairs....
Service Manager, Construction Supervisor, Service Advisor, Maintenance
tags:
adp
• reynolds and reynolds
• management
• construction
• customer service
How would you describe your time at OTHER WORK EXPERIENCES?
*Service Manager, Parts Manager - Ray Price Chevrolet
*Service Advsior - Abeloff Pontiac, Nissan, GMC
*Construction Supervisor - Professional Builders
*Maintenance - Concrete plant in Florida not in business now.
*Shipping Receiving - Weiler Brush
LAW ENFORCMENT SPECIALIST
tags:
miltary
• patrolman
• clerk
How would you describe your time at United States Air Force?
*Gate guard
*Patrolman
*Armory
*Pass & ID clerk
*Honarable Discharge
Education
Information Technology
tags:
c++
• oracle
• networking
• software hardware
• access
• visual basic
How would you describe your time at Lehigh Carbon Community Col...?
This school covered alot of skills for the computer field. We covered Oracle, .Net
Technology Mangement, Network Plus, Access, General Studies, English, Algebra and other technical skills.
