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Mary Woods
Clarksville, TN
currently: Here to network
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Work history
tags:
customer service
• office automation
• data entry
• administrative secretary
How would you describe your time at 55th Civil Engineer Squadro...?
Transmit, receive, and acknowledge various information, such as electronic mail and messages. Collects data from various source documents, files, records and staff personnel; compiles information including narratives and tabulations, in proper format for presentation; assures correctness, consistency, and completeness. Investigates apparent inconsistencies and discrepancies, checks with originators, reconciling and adjusting irregularities, if possible and referring those not reconciled to supervisor. Determines nature of subject matter and location of source material such as documents, file copies, regulations, specific statistical and narrative data, for other matter from files or other offices as required then compiles reports from this data. Contacts other organizational elements to receive or disseminate general information relative to the HSMS operations. Refers requests for technical information to appropriate personnel. Performs a variety of office automation and related clerical and administrative duties. Reviews assigned tasks to determine appropriate action to be taken on the nature of the subject matter.
I arranged the material in various formats, assembles the material in proper order, and uses files and other references to check information such as dates and other data. Take customer service related calls to complete necessary transactions for the supply section of the squadrons for the Department of the Air Force personnel.
Performs Secretarial duties such as; keeping an up to date schedule of meetings and other appointments, designates calls and takes messages as received, reflects up to date information on any matters discussed during meetings, attends meetings to pass along any information to any other employees for the Chief of Operations for the 55 Civil Engineer Squadron.... 
Pesonnel Actions Clerk
tags:
customer relations
• project management
• data entry
• filing
How would you describe your time at Southwest Civilian Personne...?
Processes a full range of recurring personnel actions for WG(wage) and GS(general
schedule) positions, that included a variety of actions; appointments, separations, promotions, changes to lower grade, reassignments, transfers, or mass change. All actions were being processed for the Corps of Engineers Buffalo, NY District, Detroit, MI District, and Vicksburg, MS MEPS/Recruiting District. Reviews personnel actions; verified requests for accuracy of agency code, existence and adequacy of supporting documents, appropriateness of the regulatory authority and the proposed action cited in relation to the intended purpose. Completes missing items, and resolves discrepancies such as date and completion of temporary (NTE) appointments. Follows up on suspense dates, checks the accuracy of computer generated actions through ART. Answers question about the status of pending actions. Worked closely with correspondents at the CPAC in the Districts in resolving processing problems; such as failure to be promoted on the expected effective date or irregularities in pay. Review incoming documents to determine if appropriate for filing. Correspond via phone, fax and transmit and receive documents and messages electronically. Read and interpret Nature of Action Codes on the SF50's to determine the status of 50. Prepare and maintain logs and reports from raw data. Research and verify information through regional and MDCPDS (Modern Defense Civilian Personnel Database System). Process Personnel actions. Understand structure of organizations. Determine agency codes. Used Microsoft Word to produce forms, reports and correspondence. Follow standard operating procedures. Meet suspense.
Performs well with others as well as independently. Communicate orally as well as written. Input self-nominations from email into database. Close case files; verify regulatory compliance on staffing closeout files. Research regulations and laws for compliance. Inputs and retrieves data in the agency personnel system. Code and process non-competitive actions....
Teller
tags:
customer service
• teller
How would you describe your time at umb bank, n.a.?
Used a Sharp brand teller machine to perform teller transactions, and using a DOS based operating system by helping customers with problems with their accounts, to open new accounts, Certificates of Deposit, also worked with safe deposit boxes.
As a customer service representative, applied a practical knowledge of financial functions in order to respond to requests for technical assistance. Performed vault duties and distributed funds to other tellers. Balanced and counted coin machine results weekly. Verified, received and returned funds to Kansas City Federal Reserve Bank. Joined a teller everyday and followed security procedures while pulling deposits from ATM (automated teller machine); and loading money. Assisted in closing the branch; and balancing all teller funds each night; which consisted of taking all the tellers opening, cash ins, cash outs, and ending cash and any shortages/overages and importing the information into an Microsoft Excel document to reflect totals for the end of the day....
Teller
tags:
customer service
How would you describe your time at Capitol Federal Savings?
Conducted business in a very professional and customer oriented manner while helping customers with their daily deposits or withdrawals. Worked on an online system which the customers deposits and withdrawals would be processed and put into their accounts directly to be available. Also took customer service skills beyond what I had known by workin with a supervisor on improving the customer service skills I currently was using and made them better using one on one techniques. Also performed vault activities, and balanced the ATM(automated teller machine), and coin machine....
Teller, Assistant Branch Manager, Trainer
tags:
trainer
• assistant manager
• customer service
• computer network maintenance
How would you describe your time at United Consumers Federal Cr...?
Processed teller transactions, opened new accounts, and helped customers with any discrepancies in their accounts using an online system including Windows 98. Applied a practical knowledge of financial functions; responded and processed any requests for technical assistance. As a customer service representative coordinated with users to clarified instructions, obtained missing data, explained processing delays, performed systems maintenance, and troubleshoots by performing systems diagnostics to determine if the problem is malfunctioning equipment or improper input. Helped train new tellers by preparing training manuals to help new hired tellers learn their position. Balanced and distributed money from Brinks on Wednesdays or Thursdays, then distributed the money to the tellers. Performed a daily download of the main branches computer systems, by performing a system back up, and monitored operations and maintenance. Monitors daily file maintenance through review of transaction registers and source documents, which also included upgrading the software as required. Instructed users in the access and usage of procedures developed to enable user-friendly operation of network and peripheral equipment. Referred problems that cannot be resolved to the designated computer technicians on call. I was considered the tellers supervisor or assistant supervisor at the branch. Applied users manual, and systems unique data codes to accomplish work in the system. Nightly I would have to follow designated MS-DOS instructions to shut down system to activate the back up of the databases for refreshes....
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