Help Desk Professional
tags:
help desk analyst tech suppor...
How would you describe your time at Technisource?
??? Provided corporate level support to end users of over 60 companies.
??? Maintained and administered Novell, Windows, Linux, UNIX and Mac based servers.
??? Level 2 server side support for Pennsylvania???s Enterprise Server farm.
??? Dealt directly with Administrators and Engineers diagnosing and fixing problems network, software, or hardware related.
??? Managed and utilized proprietary SQL based ticketing system.... 
Dell Technical Support representative L2
tags:
computer support
How would you describe your time at Client Logic?
??? Maintained Level 2 position which allowed me to assist agents taking support phone calls.
??? Coordinated and conducted training for new post release Dell products.
??? Supported desktop, notebook and wireless software/hardware
